Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,820 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at KeyBank to a friend and 52% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at KeyBank?

58% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (304) , Branch Manager (141) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (31) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 314 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 203 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 194 reviews)); "Good work life balance if you are not in Investment Banking" ((in 183 reviews)); "Great benefits and time off" ((in 68 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 150 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 79 reviews)); "No training program in place for incoming managers." ((in 70 reviews)); "Pay is low, Bonuses are terrible." ((in 28 reviews)); "In my own branch experience, there is favoritism and blatant disrespect from manager to PCB, FWC and Tellers." ((in 27 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

KeyBank reviews

3.6

58% would recommend to a friend

(3,510 total reviews)

Chris Gorman

62% approve of CEO

52% positive business outlook

Ratings by demographic groups

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Gender

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KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews

4.0

Oct 22, 2008

Unknowledgeable Management

Surveillance analyst

Recommend

CEO approval

Business Outlook

Pros

It is a very laid back, self-paced work environment. As long as you get your work done, management will let you be. My coworkers are like-minded and have similar interests. This creates for an entertaining day at the office. The best thing about working for a bank are all the holidays that we have off. Along with all the holidays, we also get 20 days of PTO. For an entry level position, this is better than anywhere else I have seen.

Cons

Management is very disorganized, and they lack a common knowledge of the business. My manager was constantly looking up policies due to the fact that he did not know them.

4.0

Oct 21, 2008

Key Bank is struggling through the credit crisis like most regional banks with real estate exposure are.

senior vice president and credit officer

Recommend

CEO approval

Business Outlook

Pros

Strong senior management team. Super regional bank located in wide geographic location in U.S. Committed to remaining independent.

Cons

Struggling with credit quality problems. Retail branch network not located in growth markets. HQ in low growth mid-west. Heavily reliant on commercial Real Estate Division to achieve profit plan. Key Bank has recently closed several commercial real estate production offices and shut down all of its home builder lending program. There have been a number of layoffs and more are possible. The bank's stock price has taken quite a hit.

4.0

Oct 8, 2008

Great history and great people that needs new leadership.

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

Broad product base with a National footprint. Amazing benefits package with an unheard of time off plan. Employee cost of benefits out of pocket was more than fair. Good future minded HR products like contributing HSA accounts. Diverse employee base with a strong sense of community pride and return.

Cons

Position in the marketplace can't compete with the Mega-Banks but has to defend market share against them. Treading water prior to economy unwinding that could also do signifcant damage to base and devalue shareholders stake. Cautious on some fronts and negligent on others.

Viewing 3493 - 3495 of 3,510 Reviews

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Jobs at KeyBank

Executive Assistant II - Legal

KPB Client Service Associate

KeyBank

KeyBank reviews

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Unknowledgeable Management

Key Bank is struggling through the credit crisis like most regional banks with real estate exposure are.

Great history and great people that needs new leadership.

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