Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,826 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at KeyBank to a friend and 52% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at KeyBank?

58% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (32) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 299 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 212 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 202 reviews)); "Good work life balance if you are not in Investment Banking" ((in 180 reviews)); "Great Culture and Place to Work" ((in 140 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 147 reviews)); "No training manuals or formalized training." ((in 77 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 72 reviews)); "Branch managers have lied about being at work, abused time off, show up late, leave early, will not be in rotation to work weekends." ((in 29 reviews)); "highly political environment; favoritism is abundant" ((in 27 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

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KeyBank

KeyBank reviews

3.6

58% would recommend to a friend

(3,516 total reviews)

Chris Gorman

64% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Jun 8, 2018

Anonymous

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work from home is great oppertunity, including flex and pto options. Managers are great.

Cons

New employees are hired at higher rates and do poor work. While long term employees who have done many different projects for bank years and are compensated poorly. More likely to hire outside of Keybank for careers in higher management. Sadly very much a who you know industry, not what you know.

2.0

May 24, 2018

Credit Assistant I

Credit assistant i

Recommend

CEO approval

Business Outlook

Pros

Working in a back office is nice to not have to be customer facing.

Cons

Outdated operation program Absolutely no career growth opportunities unless you are willing to move to Ohio even though you have proven you can learn and thrive remotely. Complete disconnect between what senior management thinks we do on a daily basis and how we do it versus what and how we actually do the work.

3.0

May 2, 2018

Exciting place to work with minimal risk.

Personal banker

Recommend

CEO approval

Business Outlook

Pros

-great salary -extensive training prior to job -support of regional and district management -flexible PTO -opportunity for advancement -stocks are rising -upper management support -community involvement -fantastic programs for businesses

Cons

-some branches still struggling from merger in 2016 -staffing model is very lean -lots of red tape -turnover is high- which leads to lower client satisfaction

Viewing 361 - 363 of 3,516 Reviews

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Jobs at KeyBank

Quantitative Analytics Associate - Capital

Quantitative Analytics Associate - Capital

Quantitative Analytics Associate - Capital

Quantitative Analytics Associate - Capital

Quantitative Analytics Associate - Capital

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KeyBank

KeyBank reviews

Ratings by category

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Anonymous

Credit Assistant I

Exciting place to work with minimal risk.

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