Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,820 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at KeyBank to a friend and 52% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at KeyBank?

58% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (142) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (31) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 312 reviews)); "From most other reviews you can quickly see that there are many great people in operations and sales." ((in 204 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 203 reviews)); "Good work life balance if you are not in Investment Banking" ((in 178 reviews)); "Remote is flexible; work from home; relatively flexible" ((in 68 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 149 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 75 reviews)); "No training program in place for incoming managers." ((in 69 reviews)); "highly political environment; favoritism is abundant" ((in 29 reviews)); "Branch managers have lied about being at work, abused time off, show up late, leave early, will not be in rotation to work weekends." ((in 26 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

KeyBank reviews

3.6

58% would recommend to a friend

(3,510 total reviews)

Chris Gorman

62% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,510 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews

1.0

Aug 17, 2021

Very traditional culture, outdated leaders and TOO MANY Managers in a siloed and bureaucratic HQ

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits, very relaxed environment.

Cons

Smart, highly skilled and capable people can’t survive in this environment. HR (Top down) is excessively corrupt and discriminatory, very outdated leadership who have spent their careers inside the well, having no clue where the outside world of work is today. They end up hiring and promoting people like them - outdated and substandard. Even if they hire good people form outside, they don’t last long, get frustrated and leave within 2-4yrs.

3.0

Jul 10, 2019

Review for KeyBank

Personal banker

Recommend

CEO approval

Business Outlook

Pros

You get a lot of time off. Managers will help when you ask.

Cons

Sales culture is very forceful. They say as long as you are doing the activities you won't be punished for poor performance, and then they punish you for poor performance.

2.0

Apr 17, 2019

Far too much backstabbing and playing favorites

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Competitive salary Advancement if you are willing to drink the koolaid

Cons

First Niagara employees came with terrible bitter attitude and created a backstabbing environment. I worked for Key for greater than 20 years, and could not believe my eyes as I watched the entire bank change from kind and supportive to cold and suddenly could trust no one. Area leaders would play favorites and walk by you without even acknowledging you are there. Very cold and two faced. Even though they brag about how important work home life balance is, they absolutely expect you to work far over the norm and truly do not care about your life. I witnessed one area leader tell a new mother that she will spend 2 days away from her children for a manager meeting, and she "better think of something" to be there. The manager meeting ended up being a complete waste of time as we spent the meeting listening to how amazing they think they are.

Viewing 40 - 42 of 3,510 Reviews

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KeyBank reviews

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Very traditional culture, outdated leaders and TOO MANY Managers in a siloed and bureaucratic HQ

Review for KeyBank

Far too much backstabbing and playing favorites

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