KeyBank reviews

3.6

58% would recommend to a friend

(3,510 total reviews)
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Chris Gorman

62% approve of CEO

52% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Oct 2, 2008
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits. Key has a great 401k matching, a cash balance pension, good selection of health coverage (including High Deductable Health Plans for HSAs), and generous PTO allocation.

Cons

Far too management heavy, more managers than people doing work. Senior management is completely out of touch with the work and issues faced by the people on the bottom. Projects are slammed in without proper time, resources, architecture. Developers are burned out by the heroic development style. Everything is driven by unreasonable and arbitrary deadlines, and very little is ever done right, if that causes a project to not be finished on time. This has massive snowballing impacts to future projects, production support personel, and in the end, customers.

1.0
Aug 17, 2025
Recommend
CEO approval
Business Outlook

Pros

PTO is the only benefit that was great.

Cons

Immature Senior Leadership that gossips about branches and staff to other branches. I was in my late 40’s with over 20 years of leadership, I couldn’t even secure an interview for a promotion to Branch Manager in spite of leading much larger teams and a proven track record . I watched 3 new leaders hire in from the outside, while not only not allowing me to interview, but other very capable Bankers as well. Many of us left simultaneously, to secure bigger jobs with other organizations and are doing well. I watched the new Branch Managers flounder prior to leaving because Key actually thought their Banker would help train them?? I observed someone in Senior Leadership return to the branch and brag that a Regional, himself and someone in wealth, “took bets”, on how long one female manager would last, not even realizing the optics of how much of an immature boys club it appeared to be. I could go on and on, but mostly glad I left. The only job in my life that I feel I wasted 2 years of my life.

1.0
Jun 9, 2025

Disgusting leadership

Recommend
CEO approval
Business Outlook

Pros

Good training but terrible follow through.

Cons

Terrible chain of command. They don’t listen or care about their staff.

Viewing 46 - 48 of 3,510 Reviews

Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.