Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,826 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at KeyBank to a friend and 52% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at KeyBank?

58% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (32) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 304 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 200 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 199 reviews)); "Good work life balance if you are not in Investment Banking" ((in 183 reviews)); "Great Culture and Place to Work" ((in 137 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 154 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 75 reviews)); "No training manuals or formalized training." ((in 71 reviews)); "Was a part time teller, but the branch manager kept pushing more and more duties on me, most of which were supposed to be the lead tellers responsibilities." ((in 28 reviews)); "highly political environment; favoritism is abundant" ((in 25 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

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KeyBank

KeyBank reviews

3.6

58% would recommend to a friend

(611 total reviews)

Chris Gorman

64% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

611 reviews

Reviews about "Culture"

Return to all reviews

4.0

Nov 14, 2016

Credit Risk Analyst

Credit risk analyst

Recommend

CEO approval

Business Outlook

Pros

Vibrant office, many of the analysts are recent college graduates, environment is more energetic than most corporate banking offices.

Cons

Limited opportunities for career growth outside of Cleveland, OH. Management can send out mixed messages at times. For example, new hire analysts were told they would have a great chance to receive promotions within the credit department. However, management proceeded to fill many higher level openings with people from outside of the bank, rather than promoting from within.

5.0

Oct 30, 2016

Senior Systems Analyst

Senior systems analyst

Recommend

CEO approval

Business Outlook

Pros

IT Management communication was excellent. Management was good about flex time. Vacation was generous. 10 bank holidays. Options for the tech staff to work the secondary holidays and take flex holidays were nice. Co-workers are generally pretty easy to work with.

Cons

Required to work off hours. This is mitigated by flex time in most cases. Reorgs occur about 9-12 months. The cynical might suggest this is to discourage year over year comparisons at the department level. Cons are minimal.

2.0

Oct 19, 2016

In between

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

good benefits and incentive, culture, and opportunity to work with the community, personal professional growth if new to banking

Cons

hard to speak to management , very judgemental, no real coaching, micromanager, company tries to be client impact oriented but its about the numbers and sales

Viewing 511 - 513 of 611 Reviews

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Jobs at KeyBank

Equity Research Associate – Oil & Gas

Credit Review Officer - Payments or Counterparty

Data Inventory Engineer

Senior Finance Analyst - Middle Market

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KeyBank

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Credit Risk Analyst

Senior Systems Analyst

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