KeyBank reviews

-Technology is still behind, however this is changing rapidly -Comp plan could be improved

Don't care much about customer experience or employee experience. As the employee who worked with clients all day, there were a lot of valid complaints from customers that they've known about for years that we escalated just to be told "yeah it's been like that for years" or a shrug. Also, we used nothing we learned in training once we got on the floor, not even how we started a call, once we got on the floor everything was different. Communication between the entire company needs to improve drastically, that would help them a lot. Opportunity for growth was very slim, especially if you were good at your job because they wanted to keep you there.