KeyBank reviews

Culture is NOT that of financial wellness. Top performing branch in the company consistently broke the law by opening accounts without client knowledge in addition to multiple other violations. This was brought to the attention of the ARL and RRL and instead of addressing the issue, they penalized those who reported it. Because the top performing branch would bring them higher incentive payout. ARL often ‘joked’ that their new high-end car was paid for by that same branch. There were branch managers that also had business taken from their book and diverted to other branches in retaliation. The common direction from ARL was also to ALWAYS open the top tier account for anyone because it paid out more than what might have been the most appropriate for the client. The list goes on and on...

Expectations to make a sale to every client. They mask this unethical behavior behind the framing of “every client needs help with something”. I’m sorry, but realistically they don’t. Ask clients to divulge large amounts of information that is then used to see what other products from the bank they may be eligible for. More concerned with filling these reports of data (called Financial Wellness Guides) than actually delivering products to the client that they are seeking. If you’re reports aren’t frequent enough (regardless of how busy your location is/isn’t or what economic/global issues are current) you get calls from Regional Directors that hound you for why your clients said no to providing information or no for appointments.