KeyBank reviews

3.6

58% would recommend to a friend

(3,510 total reviews)
avatar

Chris Gorman

62% approve of CEO

52% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
1.0
May 23, 2018
Recommend
CEO approval
Business Outlook

Pros

Good Benefits- Insurance , PTO, HR team is awesome, work life balance is good, some product managers are great, community focused

Cons

Quality of work sucks!! Analytics here is more like running legacy reports someone built 10 years back and data pulls for clients. Some managers here don’t know how to work with pivot tables. Middle management are just a bunch of administrators taking orders with little to no business or tech competencies whatsoever! On top of that managers try to alienate you from directly interacting with clients, project meeting in which you are the one executing the projects! - can u believe this!! since they want to have their own relevance in the company. Since they are not the actual working hands if analysts actually directly work with clients it would make the department much more efficient and productive Everything is a fire drill including major projects! They make changes in the middle of a project without realizing what effort it would take. Its a fish market here and you will loose ur peace of mind working under incompetent leadership that have a really weird expectations which you will come to know only in your review. Worst is: you are deemed responsible for processes or data totally managed by someone else! Ensuring quality of source data systems is not your job!!

5.0
Mar 7, 2018

Great Opportunity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Room for growth and opportunity.

Cons

Similiar cons to other jobs. Certain people will be paid more than you. Even if your job is harder and requires more loyalty to the company.

1.0
Dec 10, 2016
Recommend
CEO approval
Business Outlook

Pros

If there were any pros it was receiving their products with no fees. That's pretty much it. If you don't plan to be a long term employee do not let them sell you anything.. they are terrible to bank with if you are not an employee.

Cons

Schedules are inconvenient and they will not bother to work with you. Pay is extremely low compared to other banks and customer service jobs. There is limited room for advancement, though they will feed you a bunch of bull in the training. The turn over rate is high for a reason. There is little to no support and the training is a bunch of redundant information that you will hardly use on the floors. Raises are a joke, they set the standards extremely high to make it almost impossible to meet goals just so it could cost you your annual raise. I hit my goals and the raises were still a joke. Also they want you to do the work of 10 reps for terrible pay. You take over 100 calls a days from very irate clients because there is so much chaos in dealing with this bank.

Viewing 73 - 75 of 3,510 Reviews

Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.