KeyBank reviews

3.6

58% would recommend to a friend

(3,510 total reviews)
avatar

Chris Gorman

62% approve of CEO

52% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Aug 22, 2025
Recommend
CEO approval
Business Outlook

Pros

None come to mind right now

Cons

Left because during my training my drawer came up short two days in a row. I began being micromanaged and management was insinuating I could be demoted or let go. They took me off the floor doing teller work to observe nearly 2 months into the job. Walking me through simple transactions I already knew how to do. Told upper management and asked for a transfer due to the treatment and micromanaging she shrugged off most of what I had to say and told my manager that I told on him and to meet with me before she did. The very next day they tore and ripped my posters down I had to have up for my lead teller work by a certain date or I could get in trouble. Mind you the day before they all watched me hang these posters up even my manager told me to do it and where to put them all for the girl who ripped them down to say it wasn’t hung up properly as if she was doing me a favor. This same coworker also lied and said I couldn’t open a savings account unless I had $1k which wasn’t a rule. Was there nearly 2 months and never had codes or logins I needed or practice my actual managerial role as lead teller just teller work while getting treated strangely and management doing absolutely nothing about any of it.

3.0
Jul 2, 2025

Key

Recommend
CEO approval
Business Outlook

Pros

Work with good people for the most part. Flexible shift start times. Work from home availability. Pay competitively.

Cons

Not much of an opportunity for advancement. Senior leadership forcing a return to office for a position where there's no value in being in an office, thus negatively impacting productivity and the employee's work/life balance.

2.0
May 30, 2025
Recommend
CEO approval
Business Outlook

Pros

chill most days because people who spend 30 seconds shopping around realize Keybanks products are subpar to other banks

Cons

Too Sales focused. Doesn't matter whats right and best for the clients. Just gotta get those sales.

Viewing 79 - 81 of 3,510 Reviews

Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.