Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,820 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at KeyBank to a friend and 52% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at KeyBank?

58% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (142) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (31) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 308 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 207 reviews)); "From most other reviews you can quickly see that there are many great people in operations and sales." ((in 200 reviews)); "Good work life balance if you are not in Investment Banking" ((in 180 reviews)); "Great Culture and Place to Work" ((in 136 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 153 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 73 reviews)); "No training classes." ((in 72 reviews)); "highly political environment; favoritism is abundant" ((in 31 reviews)); "Was a part time teller, but the branch manager kept pushing more and more duties on me, most of which were supposed to be the lead tellers responsibilities." ((in 25 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

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KeyBank

KeyBank reviews

3.6

58% would recommend to a friend

(3,510 total reviews)

Chris Gorman

62% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Work/Life balance

3.5

Culture & values

3.4

Compensation and benefits

3.4

Career opportunities

3.1

Senior management

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Feb 1, 2017

Managing Director

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Key has a balance sheet

Cons

Lack of strategic direction. Acquiring appears to be only real strategy and that is not Key management's strength.

1.0

Jan 25, 2017

Personal Banker

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Bank holidays and hours are great, along with a great team to work with. Depending if you are full time or part time, you can receive up to 4 weeks of paid vacation from the start. Some positions are less (maybe 2 or 3?). 10 Bank Holiday per year on top of PTO. New employees don't get sick time. It comes from PTO. Any unused PTO at the end of year rolls over into sick time for the following year. PTO restarts Jan. 1 of every year. Downside is you need to plan your entire year for PTO, which can be difficult.

Cons

High sales goals with upper management consistently down your back over goals, activities and production. You will be jamming products down clients throats all day long. Technology is archaic and the amount of time to open new accounts or take applications seems to take too much time. There are also an extreme amount of programs and applications that must be used on a daily basis to function. The technology is quite disappointing. Other banks, smaller than Key, have much better tech. The training process is slow and doesn't include some of the programs used on a consistent basis. Financial Wellness is a joke and the process to enroll and receive credit takes too long leaving the customer not interested because of the process involved. People don't want to take an hour just to open a new account.

4.0

Jan 25, 2017

Foreign Exchange Sales Associate

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Dynamic, exciting line of business.

Cons

High stress, horrid management at all levels.

Viewing 118 - 120 of 3,510 Reviews

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KeyBank

KeyBank reviews

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Managing Director

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Foreign Exchange Sales Associate

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