Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,821 reviews left anonymously by employees. This rating has been stable over the past 12 months. 60% of employees would recommend working at KeyBank to a friend and 53% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at KeyBank?

60% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (31) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 306 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 201 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 193 reviews)); "Good work life balance if you are not in Investment Banking" ((in 182 reviews)); "Great Culture and Place to Work" ((in 136 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 149 reviews)); "No training program in place for incoming managers." ((in 73 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 70 reviews)); "Manager(s) subliminal buliying; plays favoritism;lack of respect; pay scale disparity between male/female." ((in 28 reviews)); "Low raises and bonuses (if any)" ((in 24 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

KeyBank reviews

3.6

60% would recommend to a friend

(3,511 total reviews)

Chris Gorman

64% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,511 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews

1.0

Apr 4, 2018

Terrible Culture

Assistant branch manager

Recommend

CEO approval

Business Outlook

Pros

Being able to help the community; decent pay

Cons

catty management; lack of professionalism from staff; managers are hired based upon numbers not leadership; thrown to the wolves without accurate training

1.0

Feb 19, 2018

Very LOW Salary for non sales role - other banks pay much better

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Work life balance, good people to work with

Cons

1. Base salary and total comp is too low compared to other similar financial companies. 2. I took this concern to HR and they all said they are paid very low as well. Hence they are not able to hire smart talent from outside and have to make do with avg. employees who will work for below avg. pay. 3. Outdated technology and cumbersome processes 4. Stuck in the past culture 5. Not respected as a place to work for within the industry 6. Very tall hierarchies/too many managers and leaders 7. Unable to innovate and cant keep pace with outside changes

3.0

Dec 22, 2017

Ok first step

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

Great hours/work-life balance/401(k) co-workers are freiwndly

Cons

Management doesn't care on the retail side..worked at burien location for several years and my former branch manager was the worse person I've encountered in quite sometime... opportunities to move up only come once you made the company at least 1 million in profit and your goals are extremely high with limited walk-in traffic

Viewing 193 - 195 of 3,511 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.7★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at KeyBank

Business Banking Virtual RM

Corporate Responsibility Officer

Executive Assistant I

KeyBank

KeyBank reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Terrible Culture

Very LOW Salary for non sales role - other banks pay much better

Ok first step

Top companies for "Compensation and Benefits" near you

Jobs at KeyBank

KeyBank reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

KeyBank reviews FAQs

Jobs at KeyBank