KeyBank reviews

3.6

60% would recommend to a friend

(3,511 total reviews)
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Chris Gorman

64% approve of CEO

53% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,511 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
5.0
Dec 11, 2018

Surveillance Analyst I

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Within my group, there is little to no micromanaging, which is nice. -As you gain knowledge, you can start to pick up more responsibilities. -This is an entry-level position at KeyBank and they know this; they expect you to grow and move on to other positions within the firm. -Provides you a good understanding of the servicing arm of KeyBank. -Great PTO time and a new benefits program starting in 2019. -Family-first attitude -Upper management and management in general seem to very approachable and encouraging.

Cons

-The work can become boring after you have done it for a while. Additional projects and responsibilities help make it better, however. -Due to the nature of the work, behind a computer, there is not as much verbal interaction with others- this could be great for some for horrible for me. -The pay is not very good compared to other entry-level positions that are attracting fresh college-graduates. -It seems like we have been understaffed for the duration of the time I have been here. This leads to additional stress and work, which is fine, however I believe there should be changes in hiring-see my advice. -Not very much interaction amongst peers- going back to the nature of the work.

1.0
Oct 17, 2018

Poor management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Weekends and holidays off. Decent pay.

Cons

Poor management. Was a part time teller, but the branch manager kept pushing more and more duties on me, most of which were supposed to be the lead tellers responsibilities.

2.0
Apr 20, 2018

Branch Manager

Recommend
CEO approval
Business Outlook

Pros

Decent pay Fair benefits decent PTO if you're allowed to take it

Cons

No work-life balance, short staffed , widget oriented even though they claim to not be.... a transition is the same thing as a referral no matter where you are. Systems from 1981 make a loan process very daunting.... too many conference calls not enough time to produce. Micromanaged to the hilt.

Viewing 190 - 192 of 3,511 Reviews

Glassdoor has 3,821 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.