KeyBank reviews

Frustrating. 3 years ago they forced a new role model to the retail side. Made the traditional banking environment into a financial wellness center. 3 years later the financial wellness center environment did not work. Going back to traditional banking. Bringing back Lead Tellers. Lead Teller responsible for every working part of the branch. Including all the walk in customers, all the drive up customers, all operational tasks, vault, ATM. For a very low wage. Personal Bankers will be required to be outside the bank bringing in business or they will never meet their high goals.

Branch manager needs more training in managing. I have had good and bad managers. If you are on top of the scorecard, you are untouchable, but it applies to managers as well to abuse their power over their team. Due to the fact that managers are paid a salary, some only show up for less than 3 hours a day or week. In my own branch experience, there is favoritism and blatant disrespect from manager to PCB, FWC and Tellers.