KeyBank reviews

3.6

60% would recommend to a friend

(3,511 total reviews)
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Chris Gorman

64% approve of CEO

53% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,511 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Aug 15, 2010
Recommend
CEO approval
Business Outlook

Pros

Decent benefits package with good time off but not so good insurance.

Cons

I have never felt so demeaned and belittled in my life. It seems as if no matter what I do I cannot get a word of praise from my manager, and she is quick to demean me for anything that I don't do 100% perfectly. I also would not trust any of these people that work here. I cannot find a new job fast enough.

2.0
Jun 17, 2008
Recommend
CEO approval
Business Outlook

Pros

Good opportunity to sign on to employment just out of college - a good training program for the analyst position for candidate new to the industry or just graduating. Good 401(k) program administered by Hewitt with good company match that was immediately vested. Large number of holidays and vacation days. Good insurance and benefits package.

Cons

They are willing to hire anyone on, but after training you everything you needed to know, there is no room for growth. They teach you the minimum you need to know for your one particular job function, but you do not get to expand your knowledge to the other areas within the company. Salary is drastically lower than competitors in the same industry in the same job function in the same local area.

2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- 7% 401(k) match (although only funded once a year) - $500 Wellness credit to use towards a gym membership, new work clothes, college tuition and so on. - Not too pad when it comes down to PTO policy.

Cons

- Extremely old technology. - Bad products (it’s hard to sell when your products are simply bad). - Everything takes twice as long to happen at KeyBank (when it comes down to processes). Everything is manual, nothing is automated. - Commission pay is all over the place, extremely hard to understand and unreliable. There are so many rules about what qualifies for commission and what doesn’t that it’s hard to keep up. - As a licensed banker, you will compete with your non-licensed teammates for investment referrals. - Cheap company. Instead of hiring more people, they will use a Private Client Banker at the teller line if needed. - Banks open Saturday. - Paperwork for every single small thing. - Commission pay for licensed bankers is at the mercy of your Private Client Advisor. If they forget to add your name when closing an investment deal, you get nothing. It happens quite often in every single branch. - Expensive health insurance plans. - Not a lot of growth opportunities if you aren’t in WA or Ohio.

Viewing 232 - 234 of 3,511 Reviews

Glassdoor has 3,821 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.