KeyBank reviews

3.6

60% would recommend to a friend

(3,513 total reviews)
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Chris Gorman

64% approve of CEO

53% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Sep 1, 2025

Don't walk away, run away

Recommend
CEO approval
Business Outlook

Pros

A lot of work from home opportunities. 401k match.

Cons

There is a lot to dissect. Lots of procedures, and depending on who is reading it, what day of the week and time of the day will determine which procedure is followed. Very difficult to keep track of. All about production, it's really all that matters. Almost zero need for a college degree, any monkey can do the work. No growth opportunities, aside from being a Senior, which you are essentially doing the exact same thing as a non-senior, but hey, you get a title. 401k is lacking. the match is great, the investment choices are not. Stock purchase program is not good. Yeah, you get a good discount, but your money is locked up in the shares for a year after you buy the shares. God forbid that you want to use YOUR money before a year is up. Zero conversations about your career growth, that's entirely on you. If you're new to KeyBank and don't know anything about the other areas, you aren't getting any help in that aspect. Struggling at your job because it's just not a good fit? You aren't going to get any guidance, even if communicate to your manager. Oh well, sucks to be you. I wouldn't walk away from a Job Offer, I'd run as far away as I could. it's not a good culture, there's no work/life balance, and if you really want to grow as a person and employee, go somewhere else. KeyBank is old school, they don't want to move forward and keep up with their peers, and at some point, I wouldn't be surprised if they get bought out. Small, regional banks are a dying breed.

1.0
Aug 18, 2025

Arbitrary leadership style

Recommend
CEO approval
Business Outlook

Pros

Worker Culture is good Ability to move around within company is excellent

Cons

Leadership at the very top micromanages what should be done at the team manager level with a sledgehammer. They don't believe in nuance, what they say goes. Work life balance is no longer respected Only way to get good pay is to leave and come back

Viewing 241 - 243 of 3,513 Reviews

Glassdoor has 3,823 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.