Keypath Education reviews

3.0

48% would recommend to a friend

(437 total reviews)
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Steve Fireng

73% approve of CEO

48% positive business outlook

Keypath Education has an employee rating of 3.0 out of 5 stars, based on 437 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Keypath Education employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

437 reviews
1.0
May 16, 2017

Melbourne Office Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nothing, really negative experience . So nothing positive to say

Cons

. Bad management . Unprofessional atmosphere . Backbiting and partiality to staff . Enrolment team gets treated like they're low level people, with no motivation for them . No awareness from higher management about what team leaders/managers are like. They've been getting away with having a really bad attitude with no intervention . very high turnover because the jobs are targeted to people who are of a higher calibre than they need to be for the student facing jobs. They need to employ people with a telesales and customer service background, as this is a call center - not an educator . No support from higher management; if you complain, it's made to be your fault as opposed to investigating further

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Keypath Education Response
9y
Thanks for feedback. As you know we are working very hard to build a great culture. Also we have grown very quickly. And while not an excuse, it does cause some strain with us moving so quickly. The management team there is working very hard to add great people to support our growth. Comments like yours (even though negative), make me and my team work harder to support our employees. Thanks Steve
2.0
May 9, 2017

Change can be good. In this case, it wasn't

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Broken record, here , but the reality is that there are/were a lot of great people working at Keypath. People who put in really stressful hours doing far too much work, but they still made it fun and a place I loved to work.

Cons

A lot of the things that I would have listed as Pros even 5 years ago are slowly turning to cons. I used to say "I like and respect the people I work for", but by the time I left, I felt very marginalized considering the time I put in (10+ years). I felt like my work didn't matter, and my extended loyalty to the company didn't matter. The benefits continued to dwindle, and my favorite benefit, their very strong 401K, was basically cut in half with no thought towards the people (very few by then) that were actually fully committed and could possibly have been grandfathered in.

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Keypath Education Response
9y
I am really sorry to hear that you felt that way after being with us for that long. The people here are really important and while we have made some missteps along the way, the concern for our employees has always been there. The 401(k) change you point out is a good example of changes that do impact people differently. Yes, we reduced the match rate on the 401(k) from 8% to a max of 5%. We also though removed the vesting schedule and allowed employees to be eligible immediately. That didn’t have an advantage for long tenured employees but also was a major disadvantage and deterrent for newer employees. Benefit plans are always a balance and the point here is that the impact on people is consistently considered and never want to have people feel like we don’t care. At the same time, there are tradeoffs and tough decisions that have to be made to try and accomplish the best collective good. Thank you for the feedback and thank you for your time with the company. If there are other specific things you think we lost sight of or could do better at bringing back, I would be grateful for the feedback. Please reach out to me by phone or email. Mike
2.0
Apr 20, 2017

Education

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

the people are really nice

Cons

unorganized, set their own rules as they go

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Keypath Education Response
9y
Thanks for your comments
Viewing 319 - 321 of 437 Reviews

Glassdoor has 451 Keypath Education reviews submitted anonymously by Keypath Education employees. Read employee reviews and ratings on Glassdoor to decide if Keypath Education is right for you.