Keypath Education reviews

3.0

48% would recommend to a friend

(437 total reviews)
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Steve Fireng

73% approve of CEO

48% positive business outlook

Keypath Education has an employee rating of 3.0 out of 5 stars, based on 437 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Keypath Education employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

437 reviews
3.0
Dec 21, 2020
Recommend
CEO approval
Business Outlook

Pros

- great on boarding even whilst remote - enjoyable job if you like talking to people - high quality courses and reputable RTOs - diverse and inclusive culture - potential to earn good commission if you overachieve - pretty high quality and amount of leads from marketing - Keypath is a company with integrity and there is no issues with misleading students or applying high pressure sales tactics which is good - good collaboration across teams - targets are fair - not a call centre environment, there are kpis but if you hit your targets they aren’t scrutinised - company is really succeeding and is set to continue to grow - recession friendly role - there will always be a demand for online education - days are varied - you won’t be on the phone the whole day - great HR team with regular initiatives - Ryan (Australian CEO) and upper management are absolutely fantastic - very down to earth and personable - it appears they have a modern approach to remote work and plan to (hopefully) allow staff flexibility even after covid. This is a massive plus to me as I love working from home and find I actually get more done. - sometimes as an incentive you get to leave early on Friday’s

Cons

Only two things: 1. The base is a little low although this can be made up for with commissions if you smash your targets (which are reasonable) 2. Unfortunately a big detractor (would have given 5 stars if this wasn’t an issue): there is blatant favouritism from my manager towards a couple of select members of the team. This is evident from certain individuals getting shout outs and praise but others that perform well getting skipped, talking about social catch ups outside the work that other team members were not invited to and also responsiveness. I often do not get a response to questions/requests and have only had one proper coaching session with my manager and feedback on two calls whereas the other newer staff mentioned they received regular coaching and feedback on calls. I feel uncomfortable raising this as it may be unintentional bias and not something she is aware of. I will document and raise with HR if things escalate - which hopefully they won’t! Such a shame as other than this keypath is pretty perfect!

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Keypath Education Response
5y
Thank you for the very balanced comments. First, very glad overall your experience is positive and you noted so many positive comments about leadership, our culture, work from home environment, and performance . I do appreciate the honesty with the comments on favoritism which obviously we do believe there is any place for this, either real or perceived. While I know bringing up can be difficult, I would suggest you have a conversation with your leadership. We do not want anyone to feel that way and the best way to solve is to bring up directly. We want everyone to feel treated as equals! I wish you all the best and thanks again for bringing up areas of positive and a few areas for us to improve with your experience. Thanks Steve
5.0
Dec 17, 2020
Recommend
CEO approval
Business Outlook

Pros

I was onboarded during COVID lockdown - it was unbelievable that everyone at Keypath welcomed me with open arms and made me feel so valued. During the toughest restrictions in Melbourne, my peers were all checking in and supporting each other, but what was so impressive, was management. Our CEO encouraged everyone to think about their own wellbeing first, and managers all reinforced this by their constant support and flexibility.

Cons

We are growing quickly, and with dramatic growth always comes challenges.

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Keypath Education Response
5y
Thanks for telling your story. One of the most amazing things I have seen is how Keypath hired and on-boarded new employees during lockdown. It is wonderful to hear that your experience was so positive. People speak about work/life balance, but we believe you need to prioritize life first. Thanks Steve
5.0
Nov 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Keypath Education Australia have provided me with an encouraging and challenging career path with plenty of support and flexibility. The people are the best I have ever worked with and you get the sense that everyone is comfortable bringing their full selves to work. Keypath's commitment to equal opportunity and bespoke work arrangements for those with unique needs has really impressed me.

Cons

This is a fast-moving workplace in an even faster-moving industry. Plenty of internal movement which lends itself to shifting of workloads from time to time. While this is a challenge at times, it also provides ample opportunity.

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Keypath Education Response
5y
Really appreciate your comments. Agree this industry is moving and growing at a very fast pace. And Keypath is working hard to keep up with pace while making sure we support our employees. So proud of our teams around the globe for building a world-class company and community. Steve.
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Glassdoor has 451 Keypath Education reviews submitted anonymously by Keypath Education employees. Read employee reviews and ratings on Glassdoor to decide if Keypath Education is right for you.