Keypath Education reviews

3.0

48% would recommend to a friend

(437 total reviews)
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Steve Fireng

73% approve of CEO

48% positive business outlook

Keypath Education has an employee rating of 3.0 out of 5 stars, based on 437 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Keypath Education employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

437 reviews
4.0
Aug 16, 2013

Work Hard, Play Hard - Customer Service Commitment is Genuine

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- If you have sustained self-motivation and initiative you can learn a lot - Lot of committed employees who view hard work, direct communication, and business accomplishments for the good of clients and the organization as a reward. - Genuine desire to deliver exceptional customer service; new Client Services VP is helping to bring that home to all CS teams with formal training and competency goals.

Cons

- This is an ad agency: Thinking on your feet, fast pace and longer hours is intrinsic to the genre, but it can wear you out occasionally (in some departments most people cannot really keep up if working less than 45-50+ hours). - Not the highest salaries, and most raises aren't impressive (but factor in the benefits, educational opportunities, and intangibles the bottom line becomes more marketplace competitive). - With corporate investor/ownership there is less entrepreneurial innovation and risk taking, and a more bottom line operating and accountability approach. - There are some employees who want to be in a touchy feely inclusive socialized setting and complain when they are involved in focused, direct conversion (w/o sugar coating), and do not like a get 'er done focus to daily work.

1.0
Aug 16, 2013

Welcome to high school

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only good thing about this company are the co-workers that you have, and the benefits are good assuming you can last long enough to get them.

Cons

The company does not provide you with any training. You are thrown into your department and you sit down with different people within the department and each of them tells you the same thing, "Well I've never done this before so we'll just wing it." You're immediate supervisor will feed you BS saying you're doing a good job, but then a week later someone from higher up will contact you and fire you. The company spends time on "culture" but there really is no culture, it's just a bunch of adults still stuck in high school who never got out of it. While I was there I also witnessed a lot of turnover from other departments. Every week, we got an email of people who were leaving or had left the company and may I say that it was common to see 10 or more people on that list. There also was an email that was sent about who got hired and that was a good 5+ every week as well. Also expect a lot miscommunication everywhere. Your managers will have you do projects and once the projects are completed they will tell you that they forgot to give you a vital piece of information and you will have to do it all over. This was a common occurance in my department and others as well. One key thing to keep in mind, their medical benefits are good and the company pays for them, however they will become available after 60 days of employment. Which you may think is good, however that is only if you can last that long. Keep in mind that this is a company with a turnover rate of over 50% and many have a hard time stay there past 90 days. So for anyone who plans on going into this company be prepared for high school drama and high school bs all over the board. I would not recommend this company even to Al Qaeda.

2.0
Aug 11, 2013

Growing pains

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, casual dress code, gym. My departments manage started to get much better. Personally I did have management that at least recognized talent/drive. I did work with some great people and I genuinely think that the CEO is a good human being who cares about employees and has the best intentions. They do hire a lot of fresh graduates giving them an opportunity to build experience.

Cons

Salary, very politicized trade publication, management in other departments, relationships with domestic and overseas companies with questionable integrity. Also a major part of Plattform's customers are in an industry (for profit education) that is facing dropping graduation rates and much needed government scrutiny. I will be fair in saying that some of scrutiny was misguided, but not all. When the company you work for produces a trade publication with highly politicized articles where the author's words are filled with froth-mouthed vitriol accusing targeted political groups (i.e. articles saying things like "these [name your political group] no nothing!" etc...) you start to lose respect for the company you work due to a lack of professional attitude. I understand that the business has to be protected, but this simply went too far, too often, and waded into territory that I would call nothing short of childish. Plattform had some massive management issues in my department from both a perspective of experience and workload. It's extremely frustrating when the people who are supposed to be mentoring you have no support/guidance themselves due to sustained work loads that are simply too much. Both workload and management did get much better closer to the time I left, but other departments were not so lucky. There were many times over the time I worked there where I was at a breaking point and was looking for other jobs due to the workload as well as my experience with some of Plattform's partners whom I don't believe were truly honest. Upper management would often times talk of great innovation ideas that I think would have benefited the company greatly, but their "run lean" strategy in regards to staffing left us with very little time for innovation and I found that many of these projects were shelved or forgotten. Plattform does hire a lot of fresh graduates, which is great in my opinion, however they have often times failed to hire experienced middle management. Despite these growing pains and a salary that was nothing to brag about, the main reason why I left was because of the for profit education industry. Do I think there could be a place for profit education? Yes, as long as it truly does help the taxpayers and students by providing highly specialized programs that are worth the money. Do I think that some of the schools that Plattform works with meet these criteria? Yes. However, many of Plattform's clients are under scrutiny for offering worthless degrees, credits that don't transfer, and degrees that are extremely expensive targeted at veterans and those with lower income. The industry right now is rife with stories of dishonest business practices perpetuated by greed. I think that management truly does understand many of the problems that the American education system faces such as availability of education to poor and minority groups, but many of these schools simply charge way too much for the type of degrees offered. Some community colleges do indeed fall short, but in the end they won't saddle students with massive amounts of student debt and I have yet to truly see the cost-benefit of going to many of these schools given what I know about the industry. Also, some of the large schools that are facing the most scrutiny are supposed to be faith based companies, and either they are managed very poorly, or have some perverse way of justifying price gouging that I think should run contrary to their beliefs. In the end I think there could be a place for some of these programs/schools, but I think that having to answer to shareholders as a publicly traded company in education industry often times opens things up for greed and abuse. I honestly hope that many of the players in the industry implement massive overhauls of their business practices, otherwise I won't shed any tears if they go out of business. In other words, shape up before a sometimes misguided and overreaching government creates havoc for those players who truly are honest businesses. With dropping enrollment rates and the increased government scrutiny of for profit schools, Plattform's core business has some major inertia going against it.

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Glassdoor has 451 Keypath Education reviews submitted anonymously by Keypath Education employees. Read employee reviews and ratings on Glassdoor to decide if Keypath Education is right for you.