44% would recommend to a friend
Sean Harper
60% approve of CEO
61% positive business outlook
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Ratings trend for the last 6 months (227 reviews)
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Users say... "Great environment and culture" "Great management, everyone has a lot of power to make change" "Work from home and getting to meet new people from your training class" "Fast paced, always busy, great coworkers." "Good work life balance."
Users say... "bad pay, no room for growth." "There have been instances where the focus seemed to shift away from professional development, and upon returning, managers have deferred responsibility back onto their teams with comments implying that agents are expected to “figure it out” themselves or “they just need to do their job”." "The leadership is astonishingly incompetent." "In some cases, managers are sent to headquarters for additional training with the stated purpose of bringing back knowledge to better support their teams." "PTO is given and highlighted upon hiring, but what they don’t tell you is that if you take it—if you come down with a terrible bout of covid, for instance w/ 104 temp, full body aches and chills, etc. —your manager will 100% question you in your group huddle as to why you couldn’t just suck it up like she did when she had x (“I mean after all guys, we are working from HOME, so it’s not that hard to still be here when you’re sick.”)"