56% positive business outlook
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Users say... "Great environment and culture" "They appreciate good ideas and people who work hard." "Great management, everyone has a lot of power to make change" "Work from home and getting to meet new people from your training class" "Decent benefits such as retirement, healthcare, etc."
Users say... "bad pay, no room for growth." "There have been instances where the focus seemed to shift away from professional development, and upon returning, managers have deferred responsibility back onto their teams with comments implying that agents are expected to “figure it out” themselves or “they just need to do their job”." "Unorganized, chaotic and no work/life balance" "The leadership is astonishingly incompetent." "In some cases, managers are sent to headquarters for additional training with the stated purpose of bringing back knowledge to better support their teams."