Is KnowBe4 a good company to work for as a CSM Operations Analyst?

CSM Operations Analyst professionals working at KnowBe4 have rated their employer with 2.9 out of 5 stars in 43 Glassdoor reviews. This is a lower than average score with the overall rating of KnowBe4 employees being 3.5 out of 5 stars. Search open CSM Operations Analyst Jobs at KnowBe4 now and start preparing for your job interview by browsing frequently asked CSM Operations Analyst interview questions at KnowBe4 .

Does KnowBe4 pay CSM Operations Analyst employees well?

CSM Operations Analyst professionals rate their compensation and benefits at KnowBe4 with 2.3 out of 5 stars based on 43 anonymously submitted employee reviews. This is 32.7% worse than the company average rating for salary and benefits. Find out more about CSM Operations Analyst salaries at KnowBe4.

How happy are CSM Operations Analyst professionals working at KnowBe4?

23% of CSM Operations Analyst employees at KnowBe4 would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. CSM Operations Analyst professionals have also rated KnowBe4 with a 3.3 rating for work-life-balance, 3.9 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (105) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (32) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Senior Software Engineer (19) , Core Support Technician (18) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 187 reviews)); "Fun and great company culture" ((in 90 reviews)); "Fun. Great people." ((in 90 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 82 reviews)); "I was hired days later and started with a great team." ((in 65 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and an increasing amount of work" ((in 41 reviews)); "Base salary is low." ((in 24 reviews)); "During the daily meeting, the CEO continued to deny that layoffs were occurring and instead kept referring to the layoffs as "restructuring."" ((in 9 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 6 reviews)); "Favoritism and nepotism" ((in 3 reviews))

KnowBe4 CSM Operations Analyst reviews

2.9

23% would recommend to a friend

(43 total reviews)

Bryan Palma

Not enough data to show CEO approval

19% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (43 reviews)

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CSM Operations Analyst employees have rated KnowBe4 with 2.9 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most CSM Operations Analyst professionals have an average working experience there. KnowBe4 is rated 25% below average by CSM Operations Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

43 reviews

5.0

May 21, 2025

Greatest Company I have worked for!

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

KnowBe4 has been an awesome experience and one of the best places to work. The culture is amazing, co-workers are amazing and manager are super helpful and amazing as well. Company has helped me grow in the short time being here and I love what I do. Thank you KB4!

Cons

None that I can think of.

3.0

Feb 21, 2025

good place to gain CSM experience

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

good culture and people working there

Cons

very low pay and they are enforcing RTO

3.0

Jan 7, 2025

A LOT of change in the last year - and more to come

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Health insurance, unlimited PTO, good teammates, free gym membership, work from home 2 days/week

Cons

PAY - Commissions have been cut SEVERAL times over the last few years. More people/roles competing for the same pot of commissions/money. More changes are coming. WFH - Have to go to the office 3 days a week after 5 years being home and crushing our targets. Give up some of your rental space to reduce costs. Appreciate your employees hard work and let us stay home full time. "Moving closer" to the office is not a realistic option.

Viewing 4 - 6 of 43 Reviews

Jobs at KnowBe4

Revenue Systems and Analytics Analyst (Hybrid)

Revenue Operations Analyst, GTM & Central Planning (Remote)

Financial Operations Analyst (Hybrid)

HR Business Partner (Global Functional Lead) (Hybrid)

HR Business Partner (Global Functional Lead) (Hybrid)

KnowBe4

KnowBe4 CSM Operations Analyst reviews

Company ratings over time

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Reviews by job title

Greatest Company I have worked for!

good place to gain CSM experience

A LOT of change in the last year - and more to come

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