The Pay. If you are just getting started out of college, it might be ok, but apprx $40k per year is not livable wages in florida. The bonus game we do equates to $150 to maybe $700 at most for the month based on sales goals, if you reach them. It was $0 in november, even though there were less days because of the holiday, they didnt adjust the sales goals for the bonuses that month. Assuming the company reached $700 every month for a year, that is only $8400 extra on the year, bringing your gross income still to less than $50k before taxes...once taxes and deductions do hit it's no wonder people get their experience and then leave. It is significantly less than what MANY other companies pay for a remote csm role.
Forcing people to drive to the office for "hybrid" work. countless CSM roles across industries are remote jobs, this one is not because I'm sure they want to use the real estate they have. The problem is they dont even have new hires with their teams because there arent enough seats. You are driving to the office to do remote work, meet and communicate with your team remotely through slack and google meet/zoom, and run meetings with clients remotely. There is no gas reimbursement or extra pay for your commute time, which if you know how bad traffic is throughout tampa bay, is ridiculous. Some people are commuting 1-2 hours each way, and managers or leadership say to move closer...where the pay doesnt make it possible to afford to do.
Ultimately this could be a great place to work, could even maybe put up with the commute to be honest, but the company is under paying entry level csm's by 25 to 45 THOUSAND dollars a year. I personally know people that started their entry level csm role at $80k...so while many of us are here, the good thing about being in office is that we are helping each other find and apply elsewhere after we get through venting to one another about our commutes and how we are struggling to pay bills.
