Is KnowBe4 a good company to work for as a CSM Operations Analyst?

CSM Operations Analyst professionals working at KnowBe4 have rated their employer with 2.9 out of 5 stars in 43 Glassdoor reviews. This is a lower than average score with the overall rating of KnowBe4 employees being 3.5 out of 5 stars. Search open CSM Operations Analyst Jobs at KnowBe4 now and start preparing for your job interview by browsing frequently asked CSM Operations Analyst interview questions at KnowBe4 .

Does KnowBe4 pay CSM Operations Analyst employees well?

CSM Operations Analyst professionals rate their compensation and benefits at KnowBe4 with 2.3 out of 5 stars based on 43 anonymously submitted employee reviews. This is 32.7% worse than the company average rating for salary and benefits. Find out more about CSM Operations Analyst salaries at KnowBe4.

How happy are CSM Operations Analyst professionals working at KnowBe4?

23% of CSM Operations Analyst employees at KnowBe4 would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. CSM Operations Analyst professionals have also rated KnowBe4 with a 3.3 rating for work-life-balance, 3.9 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (105) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (32) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Senior Software Engineer (19) , Core Support Technician (18) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 187 reviews)); "Fun and great company culture" ((in 90 reviews)); "Fun. Great people." ((in 90 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 82 reviews)); "I was hired days later and started with a great team." ((in 65 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and an increasing amount of work" ((in 41 reviews)); "Base salary is low." ((in 24 reviews)); "During the daily meeting, the CEO continued to deny that layoffs were occurring and instead kept referring to the layoffs as "restructuring."" ((in 9 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 6 reviews)); "Favoritism and nepotism" ((in 3 reviews))

KnowBe4 CSM Operations Analyst reviews

2.9

23% would recommend to a friend

(43 total reviews)

Bryan Palma

Not enough data to show CEO approval

19% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (43 reviews)

Ratings by demographic groups

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CSM Operations Analyst employees have rated KnowBe4 with 2.9 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most CSM Operations Analyst professionals have an average working experience there. KnowBe4 is rated 25% below average by CSM Operations Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

43 reviews

3.0

Jan 8, 2024

Commission Decreasing

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Well oiled machine and transparent leadership

Cons

They are cutting commission and company wide sales bonus. I am predicting more layoffs to come

KnowBe4 Response

2y

Hi Knowster, thank you for your feedback. We take great pride in having transparency across KnowBe4! Regarding commission plans, we have put out all new base and commission plans this year, and no commission plans were reduced. Our team worked tirelessly to ensure that it aligned with market standards.

4.0

Dec 26, 2023

Great Company/Low Pay

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Unlimited PTO, amazing coworkers, and a great product

Cons

Low pay and an increasing amount of work

1.0

Jul 24, 2023

Way to screw over the backbone of the company

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

open pto, great team members

Cons

pay so low it's almost vile, increased workload but not pay, refusal to add headcount

KnowBe4 Response

2y

Hello Knowster, and thank you for sharing your feedback with us. As a growing organization, we are always adding new headcount and monitoring our commission plans to make changes that ensure everyone can achieve or exceed their annual on-target earnings (OTE) when retention targets are met or exceeded. As we are now a part of Vista Equity Partners, we will be leaning on their expertise to update our pay and commission plans for sales and CSM team members. Our CEO and CRO have mentioned the coming changes a few times during our daily company-wide meetings, and we strongly believe everyone will be very happy with the coming updates. If you have any additional feedback, please feel free to utilize our “no door” policy and come to leadership directly. If, for any reason, you feel uncomfortable with that, you can utilize our anonymous reporting methods, such as our suggestion boxes.

Viewing 16 - 18 of 43 Reviews

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KnowBe4

KnowBe4 CSM Operations Analyst reviews

Company ratings over time

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Reviews by job title

Commission Decreasing

Great Company/Low Pay

Way to screw over the backbone of the company

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