Is KnowBe4 a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at KnowBe4 have rated their employer with 2.9 out of 5 stars in 41 Glassdoor reviews. This is a lower than average score with the overall rating of KnowBe4 employees being 3.4 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at KnowBe4 now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at KnowBe4 .

Does KnowBe4 pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at KnowBe4 with 2.3 out of 5 stars based on 41 anonymously submitted employee reviews. This is 32.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at KnowBe4.

How happy are Customer Service Manager (CSM) professionals working at KnowBe4?

23% of Customer Service Manager (CSM) employees at KnowBe4 would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. Customer Service Manager (CSM) professionals have also rated KnowBe4 with a 3.3 rating for work-life-balance, 3.9 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (106) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (31) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Core Support Technician (19) , Senior Software Engineer (19) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 181 reviews)); "Fun. Great people." ((in 95 reviews)); "Fun and great company culture" ((in 90 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 87 reviews)); "Unlimited PTO (with a few restrictions)" ((in 66 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and an increasing amount of work" ((in 37 reviews)); "They claim radical transparency and assured us of no layoffs and that comp plans would be for the better." ((in 9 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 7 reviews)); "Marketing will write to this review and will try to say otherwise, but sales reps have gone to leadership that proves favoritism to reps who are Scientologists." ((in 3 reviews))

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KnowBe4

KnowBe4 Customer Service Manager (CSM) reviews

2.9

23% would recommend to a friend

(41 total reviews)

Bryan Palma

Not enough data to show CEO approval

19% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Work/Life balance

2.9

Culture & values

2.8

Career opportunities

2.7

Senior management

2.3

Compensation and benefits

Customer Service Manager (CSM) employees have rated KnowBe4 with 2.9 out of 5 stars, based on 41 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an average working experience there. KnowBe4 is rated 25% below average by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

41 reviews

5.0

Nov 19, 2019

Believe it, it’s all true

Csm

Recommend

CEO approval

Business Outlook

Pros

Amazing experience, delightful in both elegance and simplicity. From hiring to onboarding to training...the synergy across business units and the attention to details is beyond stellar. Special shoutouts to Marcie, Lyssa, Brittan and Lorna for being exemplar practitioners of: Do it right the first time, do it fast, and have fun while you do it. Last but not least..the utmost praise for Stu who simply oozes the company’s culture and should be an inspiration to CEO’s around the globe.

Cons

Downsides? Perish the thought.

KnowBe4 Response

Intergalactic? I think we can do that! :)

5.0

Nov 18, 2019

There is a company out there that cares

Csm

Recommend

CEO approval

Business Outlook

Pros

Benefits are Great, 401K, PTO, Career Advancements

Cons

Nothing at all, it is one of the first companies that I can actually say take into consideration their employees.

KnowBe4 Response

We are a true team and believe we are all in this together.

5.0

Oct 9, 2019

Best Career Move

Csm

Recommend

CEO approval

Business Outlook

Pros

I love the culture!! Very laid back, enforces self sufficiency and has established a career path to be promoted

Cons

There is a lot of stairs and walking lol

KnowBe4 Response

Consider the stairs part of the overall wellness plan!!! So glad you enjoy the culture! We work hard to make sure we are the best place to work!

Viewing 34 - 36 of 41 Reviews

Jobs at KnowBe4

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KnowBe4

KnowBe4 Customer Service Manager (CSM) reviews

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