Item: KnowBe4
Rating: 5
Author: Current employee - CSM

Question 1

Is KnowBe4 a good company to work for as a Customer Service Manager (CSM)?

Accepted Answer

Customer Service Manager (CSM) professionals working at KnowBe4 have rated their employer with 2.9 out of 5 stars in 41 Glassdoor reviews. This is a lower than average score with the overall rating of KnowBe4 employees being 3.4 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at KnowBe4 now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at KnowBe4.

Question 2

Does KnowBe4 pay Customer Service Manager (CSM) employees well?

Accepted Answer

Customer Service Manager (CSM) professionals rate their compensation and benefits at KnowBe4 with 2.3 out of 5 stars based on 41 anonymously submitted employee reviews. This is 32.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at KnowBe4.

Question 3

How happy are Customer Service Manager (CSM) professionals working at KnowBe4?

Accepted Answer

23% of Customer Service Manager (CSM) employees at KnowBe4 would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. Customer Service Manager (CSM) professionals have also rated KnowBe4 with a 3.3 rating for work-life-balance, 3.9 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

Question 4

What are the top reviewed jobs at KnowBe4?

Accepted Answer

Customer Success Manager (106), Regional Account Manager (97), Account Executive (42), Account Manager (35), Sales (35), Customer Success Manager (CSM) (31), Channel Account Manager (30), Software Engineer (25), Sales Development Representative (SDR) (23), Core Support Technician (19), Senior Software Engineer (19), Director (17), Sales Engineer (16), Sales Representative (16), SMB Account Executive (13)

Question 5

What are the pros of working at KnowBe4 according to real employee reviews?

Accepted Answer

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 181 reviews)); "Fun. Great people." ((in 95 reviews)); "Fun and great company culture" ((in 90 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 87 reviews)); "Unlimited PTO (with a few restrictions)" ((in 66 reviews))

Question 6

What are the cons of working at KnowBe4 according to real employee reviews?

Accepted Answer

"Low pay and an increasing amount of work" ((in 37 reviews)); "They claim radical transparency and assured us of no layoffs and that comp plans would be for the better." ((in 9 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 7 reviews)); "Marketing will write to this review and will try to say otherwise, but sales reps have gone to leadership that proves favoritism to reps who are Scientologists." ((in 3 reviews))

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