KnowBe4 reviews

Unrealistic expectations to hit KPIs that don’t update as our workload continues to increase with our scope of support. The position has become significantly more technical and challenging despite no compensation increase, and management has explicitly stated there are no plans for this as we continue to support more products. The support department had rather measure and base your performance on how quick you are to press a button rather than your ability to help customers or resolve issues. Don’t expect to be trained adequately on any of our products before being thrown into the frying pan. That isn’t even touching the company-wide issues that have appeared after our CEO change and PE acquisition.

I was on the fence about the new CEO for a long time. But here we are in February and still haven't received our year-end raises (for US employees. I'm not sure about other countries but hope they are treated better.) I'm told the package of raises is on the CEO's desk and just awaiting his approval. Other than telling us in an AMA that we shouldn't expect COLA and raises are earned at this company. If that's true, the implication is that not a single US employee earned a raise in 2025. I think what's more likely is that the CEO either thinks he can get away with stringing the employees along, or he just doesn't care what we think. If the raises are so important that they have to be personally approved by the CEO, they should be important enough for him to make time to approve them. This is the first time the raises have been delayed like this, but I've worked at a place before that fell into a cycle of delay and then pay cuts and once you've started down that slope it's hard to get off of it.