Is KnowBe4 a good company to work for?

KnowBe4 has an overall rating of 3.5 out of 5, based on over 1,582 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 61% of employees would recommend working at KnowBe4 to a friend and 56% have a positive outlook for the business. The best reviews about KnowBe4 have been left by employees working as Director , Tech Support and Software Engineer .

Does KnowBe4 pay their employees well?

According to anonymously submitted Glassdoor reviews, KnowBe4 employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at KnowBe4. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at KnowBe4?

61% of KnowBe4 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KnowBe4 3.8 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (105) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (32) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Core Support Technician (19) , Senior Software Engineer (19) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 186 reviews)); "The people are great and are willing to help out other team members when needed." ((in 98 reviews)); "Fun and great company culture" ((in 92 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 79 reviews)); "Unlimited PTO (with a few restrictions)" ((in 62 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and an increasing amount of work" ((in 40 reviews)); "Being bought out affected layoffs and many people were let go." ((in 12 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 7 reviews))

What are employees saying about KnowBe4 layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KnowBe4 layoffs and their outlook for job security at KnowBe4 in 2026.

What are the top reviewed KnowBe4 locations?

Clearwater , Tampa , Saint Petersburg , New York , Dallas , Washington , Charlotte , Reading , Detroit , Hendersonville , Austin , Houston , Franklin , Nashville , Columbus , Ohio City , Erie , Fairfield , Philadelphia , Miami , West Palm Beach , Clearwater Beach , Dunedin , New Port Richey , Palm Harbor , Seminole , Middletown , Florida City , Belleair , Saint Petersburg Beach

KnowBe4 reviews

3.5

61% would recommend to a friend

(373 total reviews)

Bryan Palma

55% approve of CEO

56% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.5

Culture & values

3.4

Career opportunities

3.3

Senior management

3.2

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

373 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Jan 6, 2026

High Reviews From Recently Hired Employees

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great onboarding process and culture for non-managers.

Cons

You can see that most of the recent high reviews are from employees who have been here within the last 6 months from the onboarding process. KnowBe4 has a wonderful training program for new hires to give them promise, after that things get a little fuzzy. I know the organization pushes us to make positive reviews, especially as a new hire from not only seeing a good onboarding program, but once you are “on the floor”, things are much different. It would be a great company to work for if they gave an annual pay raise for tenured employees, didn’t give false promises, and didn’t talk to Customer Success Managers pay in relation to the industry. If you are not an Enterprise Customer Success Manager, expect having a book of customers over 200 accounts, all of which will have 1-5 highly technical products you are expected to manage. It’s not the “industry norm” based on what they tell you and the pay on top of it proves it as well.

KnowBe4 Response

6mo

We know that compensation and benefits are essential to our Knowster's satisfaction. We continually evaluate them and welcome your feedback to help us improve even further.

2.0

Dec 30, 2025

low pay, lower morale

Account manager

Recommend

CEO approval

Business Outlook

Pros

Open PTO (which is rumored to be going away and not honored in sales)

Cons

-Very low pay compared to like industries. During their GTM restructure, they let go a number of employees, and then offered over 10k less than what they were making, to come back. TT CSMs make 40k/year, SMB CSMs make 45k/year, MM is 48k/yr. SMB AM's make 52k/year. -low visibility on reporting -no clear expectations, the line is always moving -messy process' -leadership lacks training to be able to lead effectively. -no upward movement or advancement. -Egress reps that came over are elite and the rest of us are just the sorry people.

KnowBe4 Response

6mo

Thank you for sharing your experience. We want every Knowster to have a great one, and your feedback helps us get there. We’ll review this with our teams to improve communication and processes across the company.

1.0

Dec 29, 2025

Worst pay in the industry, lost trust in leadership

Account manager

Recommend

CEO approval

Business Outlook

Pros

I worked fully remote for my 3 years here in sales, although there's been a big push to get people back in the office. Overall, pretty good culture, although I think the wrong people are being given leadership positions which is making things much worse.

Cons

They've completely ruined the sales org. SMB base is 45k, I was promoted to mid market at 60k base which is lower than competitors, and if they want to be a leader in this space, they aren't paying people like it. 1 or 2 out of 30 sales people in mid market space hitting quota every month. Managers are directors talk about how bad things are weekly but after a year and a half, absolutely no change to help the sales people make more money. There are promotions and incentives to hand out bonuses that are unattainable. About 20/30 reps left and 2/4 managers left - it's just no longer a sustainable sales org. The leadership hasn't made any changes to help after a year and a half which is so confusing, they either want people to leave or don't know what to do to turn things around. I hope things turn around because it's a great product that really helps companies, and a lot of great employees, but I wouldn't recommend working in this sales org right now.

KnowBe4 Response

6mo

Thanks for your feedback. Competitive pay, bonuses, and benefits matter — and we take that seriously. We review compensation every year to make sure our teams are rewarded for being the best at what they do. And we know there’s always room to refine, and your ideas help us do just that.

Viewing 19 - 21 of 373 Reviews

Jobs at KnowBe4

Solution Architect (Remote)

Technical Solution Architect - Business Applications (Remote)

Revenue Operations Analyst, GTM & Central Planning (Remote)

Staff Software Engineer (Hybrid)

Commercial Finance Lead (Remote)

KnowBe4

KnowBe4 reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

High Reviews From Recently Hired Employees

low pay, lower morale

Worst pay in the industry, lost trust in leadership

Jobs at KnowBe4

KnowBe4 reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

KnowBe4 reviews FAQs

Jobs at KnowBe4