Kroger reviews

3.1

42% would recommend to a friend

(24,237 total reviews)
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Rodney McMullen

31% approve of CEO

36% positive business outlook

Kroger has an employee rating of 3.1 out of 5 stars, based on 24,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kroger employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

24K reviews
1.0
May 3, 2011

a very humbling experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

a very good first job

Cons

not good for a career

3.0
Apr 21, 2011
Recommend
CEO approval
Business Outlook

Pros

The rules for this call center are far more lax than many other similar positions. You are less of a number here and more of a person. They encourage you to take the time to really help the customer, to "own the call", and to be human about the situations you encounter. The supervisors/management are, for the most part, very respectful to employees, and it has a generally friendly atmosphere.

Cons

The supervisors and management are rarely qualified for their jobs. They are largely good people who try really hard, but they have little to no training/experience in the positions they currently hold other than "learning on the fly" at PPS. They mean well, but frequently miss obvious things that trickle down to unnecessary stress/change/criticism focused on the employees. You're lucky to get one review a year and little other feedback unless you are a serious problem, or go out of your way to ask for it.

Viewing 24010 - 24012 of 24,237 Reviews

Glassdoor has 24,901 Kroger reviews submitted anonymously by Kroger employees. Read employee reviews and ratings on Glassdoor to decide if Kroger is right for you.