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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews about "benefit"

31% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

Ratings by demographic groups

Reviews by job title

310 reviews
3.0
Oct 20, 2023

Flexible Schedule But Very Low Hourly Rate

Interpreter
Recommend
CEO approval
Business Outlook

Pros

I've been working with LanguageLine Solutions for more than 5 years now. It's a convenient work from home job with flexible schedule. Full-time interpreters can earn accrued vacation paid and sick paid based on duration of work they contribute to the company versus part-time interpreters earn no benefits.

Cons

The hourly rate for full-time interpreters is very low compare to daily high volume calls. Full-time interpreters receive high volume calls (back-to-back calls) everyday which is very overwhelming that drains their energies out and stressful. In general, calls will not be routed to part-time interpreters, unless all full-time interpreters lines are busy. Health, dental, vision benefits are not provided. All employees need to purchase them on their own.

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LanguageLine Solutions Response
2y
Thank you for taking the time to provide your feedback. After doing an extensive evaluation of our benefits in comparison to other employers in our business, we find that our compensation and benefits are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.
2.0
Sep 5, 2023

Subpar pay and benefits, enjoyable work

Interpreter
Recommend
CEO approval
Business Outlook

Pros

WFH, decent training for the most part (though the trainers did not show up on time on three different occasions, we had to wait for an hour). The interpreting work itself is great for myself, I am learning a lot and have a sense of being useful, needed, helpful.

Cons

Low pay, subpar benefits, no federal holidays, non-transparent communication, punitive environment, cheap computers, Internet explorer is the choice of a browser in 2023, they can cancel your scheduled work the last minute (so you can't plan ahead and you do not get paid once they cancel your shift), the reimbursements differ amongst the interpreters, so any talk about the wages is strongly discouraged on their internal chat platform, and on and on.

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LanguageLine Solutions Response
2y
Thank you for taking time to leave a review. As a “Great Place to Work” we are always looking for ways to improve our interpreter’s experiences. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits are consistent with the industry. We regularly review industry compensation. Additionally, we have many other resources available to support you with equipment and technical issues. If you would like to discuss further, please email interpretercommunications@languageline.com.
4.0
Aug 2, 2023

A typical greedy employer

Interpreter
Recommend
CEO approval
Business Outlook

Pros

The company sends you the monthly newsletter and educational information

Cons

Minimal insurance and benefits with low pay.

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LanguageLine Solutions Response
2y
Thank you for taking the time to provide feedback. We appreciate you taking time to share and are happy to hear you enjoyed your experience at LanguageLine for the most part. Our employees have named us a “Great Place to Work” three years in a row, we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. We wish you well in your future endeavors.
3.0
Sep 20, 2023

The checks clear

Project manager
Recommend
CEO approval
Business Outlook

Pros

Great company to get your feet wet in Project Management. Good 1-2 year commitment for your resume.

Cons

Little direction from management. Little room for growth. No cost of living increase, but your insurance benefits seem to increase meaning you are making less each year.

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LanguageLine Solutions Response
2y
Thank you for taking the time to share your experience. We appreciate your feedback and letting us know there is room for improvement. We wish you well in your future endeavors!
2.0
Sep 6, 2023

Good for short-term income. No communication with team

Farsi interpreter
Recommend
CEO approval
Business Outlook

Pros

Stable source of income, remote

Cons

No communication from management/supervisor, I worked as a remote interpreter for 2 years and I didn't even know who my supervisor is. No good medical benefits. NO paid sick-leave or vacation time. No sense that you are part of a team, It was a very robotic work experience. I got covid and was unable to work for 2 weeks and nobody from the company even contacted me to checkup or inquire my health, after my sick time was over, it was business as usual.

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LanguageLine Solutions Response
2y
Thank you for taking the time to provide your feedback. It is unfortunate you did not find the support you needed available. We strive to provide the most up to date training available, we have 24 X 7 support and self-support available in our extensive library, as well as a team of managers to support our interpreters. Additionally, we have many other resources available to support and help our interpreters grow and be successful. We wish you well in your future endeavors.
4.0
Sep 25, 2023

It is what it is

Interpreter/translator
Recommend
CEO approval
Business Outlook

Pros

Remote work available, flexible schedules, independent work schedule with little oversite, overtime available, Paid training available. Learning advancement.

Cons

The benefits are minimal. Minimum wage job, very little room for financial growth.

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LanguageLine Solutions Response
2y
Thank you for taking the time to share your experience. We appreciate your feedback and are happy to hear for the most part you enjoyed your experience here. We wish you well in your future endeavors!
2.0
Jun 5, 2023

Good for stay at home people

Spanish interpreter
Recommend
CEO approval
Business Outlook

Pros

- flexible working hours - its all home office - can work any day of the week

Cons

- bad payment - no benefit

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LanguageLine Solutions Response
3y
Thank you for taking the time to share your feedback. We appreciate hearing about your personal experience. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. We regularly review industry compensation/benefits. If you would like to discuss your compensation package further, please email interpretercommunications@languageline.com.
1.0
Jul 6, 2023

WORST JOB ON THE PLANET

Interpreter
Recommend
CEO approval
Business Outlook

Pros

Nothing is positive about this company.

Cons

Everything is wrong with this company. The workload is mentally exhausting, with back to back calls, even on a holiday! You have to always be professional, provide the best customer service. You need to study tons of terminology outside of your shift time. The pay never increases even if you perform well. The IT department is a joke, those clowns will occasionally lock your account for no reason. This company pays near minimum wage and almost no benefits! If you expect this much for your employees, you need to compensate them better!

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LanguageLine Solutions Response
3y
LanguageLine is an Award-Winning communications company enabled by technology. We are human at our core and our linguists are our heartbeat. They meet the industry’s highest standards, earning the privilege to interpret or translate for our clients and the communities they serve. Furthermore, LLS uses a strict standard of call handling protocol that has been refined over the past 41 years and has been evaluated and validated by numerous outside agencies. It is unfortunate you did not find the support you needed available. We wish you well in your future endeavors.
2.0
Sep 8, 2023

Cheap Cheap Cheap

Interpreter
Recommend
CEO approval
Business Outlook

Pros

Provided training, small support money for study. Co-workers. My coach is pretty nice(depending on the language). Wfh

Cons

The company is so cheap, being stuck at home. Low quality interpretation due to low pay. Low quality training, some rude clients think we are interpreting robots. Cheap labor> quality service. The benefits are ridiculous.

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LanguageLine Solutions Response
2y
Though these words are difficult to read, we will reflect upon them and use them as an opportunity to improve. We are always striving to be better for the employees who are LanguageLine’s core. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits, while not above average, are consistent with the industry. Please note: we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.
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