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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews about "benefit"

31% positive business outlook

Reviews by job title

310 reviews
3.0
Oct 20, 2023
Recommend
CEO approval
Business Outlook

Pros

I've been working with LanguageLine Solutions for more than 5 years now. It's a convenient work from home job with flexible schedule. Full-time interpreters can earn accrued vacation paid and sick paid based on duration of work they contribute to the company versus part-time interpreters earn no benefits.

Cons

The hourly rate for full-time interpreters is very low compare to daily high volume calls. Full-time interpreters receive high volume calls (back-to-back calls) everyday which is very overwhelming that drains their energies out and stressful. In general, calls will not be routed to part-time interpreters, unless all full-time interpreters lines are busy. Health, dental, vision benefits are not provided. All employees need to purchase them on their own.

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LanguageLine Solutions Response
2y
Thank you for taking the time to provide your feedback. After doing an extensive evaluation of our benefits in comparison to other employers in our business, we find that our compensation and benefits are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.
1.0
Feb 2, 2024
Recommend
CEO approval
Business Outlook

Pros

-you gain experience on interpretation

Cons

-extremely low pay for the level of stress that you'll have to deal with -you have to deal with rude customers (REPs) and (LEPs) who can't even speak their own native language correctly -horrible audio quality on calls -company treats you as if you are a machine to them -never ending back to back -you WILL get burned out, and company will not care -no benefits whatsoever in working with them -no growth in the company at all -will have you interpret medical specialty calls without any real training and/or certification -don't provide any credentials or certification -will make you take and translate calls that you have no training for, like legal (for courts) and finance. -likes to use outsourcing to other companies and contries with very low pay

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LanguageLine Solutions Response
2y
Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship is with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback.
1.0
Feb 25, 2024
Recommend
CEO approval
Business Outlook

Pros

- Good Medical and Dental benefits - Work from home, no commute - Fixed schedule, no after-work responsibilities - paid time-off (but sometimes late paid] - option for additional hours

Cons

- Zero pay raise since start of employment - No pay-raise system (LLS keep giving false promises that it "may" rise in "near" future) - High stress calls and back-to-back calls. - No RRSP/pension plans for Canadian employees - Occasional late payment on the promised vacation pay, incentive pay and accrued time-off pay. - Lack of training and briefing to some of our clients (the users of our service) some of them don't even know how work with interpreters. - Focusing more on customer service than interpretation quality

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LanguageLine Solutions Response
2y
Though these words are difficult to read, we will reflect upon them and use them as an opportunity to improve. We are always striving to be better for the employees who are LanguageLine’s core. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits, while not above average, are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.
5.0
Feb 12, 2024

Fair company

Recommend
CEO approval
Business Outlook

Pros

Moderate pay with benefits Courteous and professional co workers and higher ups

Cons

No longer giving opportunities to newer people No breaks No raise once set

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LanguageLine Solutions Response
2y
Thank you for sharing your feedback. We are happy you enjoyed working at LanguageLine! We wish you well in your future endeavors.
4.0
Feb 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits, such as paid vacation days, sick hours

Cons

You will be receiving calls all day long without stopping.

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LanguageLine Solutions Response
2y
Thank you for taking the time to write a review. We appreciate hearing about your personal experience and are happy to learn that for the most part you enjoy taking calls for us. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. We have many other resources including a team of managers available to support and help our interpreters grow and be successful. If you have any further feedback to share, please email us at interpretercommunications@languageline.com.
4.0
Oct 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Over 4 years working with this company. They provided me with paid training for 6 months. Paychecks have always been on time and correct. Pay is fair and within market. Since it’s a very convenient remote position any type of assistance is rendered through access to an online portal library with how to type documents or a call to the 24 hour hotline for assistance or tech support directly with a professional. If further assistance is needed, sending an email gets a response within 24hours. Equipment and some supplies provided. Equipment is fixed or replaced within 24hrs with pay. You set your own schedule, they just ask that you stick to that schedule for at least a year. I work nights, by choice! You do not have to start out working graveyard shift or ever. All employees are respectful and professional.

Cons

I’d say the cons are related to the line of work. Although you are employed through the company you are contracted. This means bare minimal benefits. I’ve heard most people use this type of employment as part time to gain extra income. Not my case, I’m a full time contractor. The only thing I find hard to do is bid for vacation which is Unpaid. Part of the Minimal benefits.

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LanguageLine Solutions Response
2y
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are happy to learn that you enjoy taking calls for us. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. Contractors are self-employed and not eligible for the same benefits as employees. If you’d like to provide further feedback, please email us at interpretercommunications@languageline.com.
2.0
Jan 26, 2024
Recommend
CEO approval
Business Outlook

Pros

The only good thing was the bond built between co workers.

Cons

It really saddens me looking back at this place, and how long I wasted my time there, always hoping they would see the hard work and compensate it. They did not, because they did not care. This is easily the most thankless job I have ever had. It also makes me sad because they often would take contractors right out of college, with no office job experience, and hire them, knowing that they were desperately looking for work. Then they pay terribly and work people so hard, and these new young hires don’t know that they deserve better, because this is their first job! So LLTS exploits their eagerness to learn and prove themselves, telling them that if they just keep working harder and doing MORE and HARDER work, with absolutely unrealistic deadlines (without compensation of course for taking on more and more difficult work) then maybe someday they can be a Senior PM! But those jobs only open up few and far between, and in the meantime you are stuck getting paid a pittance and doing more work to show them you deserve a raise and to move up. And they wait, and they grind- a long, long time, to the point where they burn out. It happened to me, it happened to pretty much everyone else I knew while working there. Why does this place do this?? We were all burning ourselves at both ends for this place that never appreciated us, and yet always wanted and expected more. One of my many supervisors (there was constant shuffling of teams and supervisors) would only maybe half the time bother to show up to our pre scheduled meetings with no word from her at all. She just simply wouldn’t show up and also wouldn’t be at her desk to find her. So disrespectful. How does that look, when the one who is supposed to help support and guide you shows you no respect and responsibility? Their Benefits are also quite poor. And, as is the trend every year with employee benefits across all companies sadly, the costs go up and up. And yet they refuse raises to the workers they barely bother to speak with but to give them more to do. Pay is very poor. I see in their responses to reviews that they “seek to meet or exceed” the industry standard in terms of compensation. That can’t be true. If it is, I would encourage current workers to ask their management to exceed compensation- as they clearly state that’s what they are trying to do. I understand the standard for the country may be in fact lower than it needs to be in a place this expensive to live. It is quite hard to go work for a place where you don’t get raises and don’t get paid a livable wage, and see a couple higher-ups roll up in Porsches. This job will cause you stress, annoyance, burn out. Please, do not go here to work as a project manager/coordinator. It is NOT worth it and I fear will only serve to hinder your happiness.

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LanguageLine Solutions Response
2y
Thank you for your feedback. It is essential to note that our company always encourages open dialogue. We advise our employees to discuss any concerns directly with their managers, which helps us address issues more effectively and promptly. We wish you the best in your future endeavors. Your feedback is noted and will be shared with the team as it contributes to our ongoing efforts to improve.
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