LegalZoom reviews

4.0

71% would recommend to a friend

(914 total reviews)

Jeff Stibel

79% approve of CEO

68% positive business outlook

LegalZoom has an employee rating of 4.0 out of 5 stars, based on 914 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LegalZoom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

914 reviews
4.0
Nov 3, 2014

Good company

Recommend
CEO approval
Business Outlook

Pros

Opportunities for advancement, decent pay and a lot of young people. Casual dress and high-end equipment, eg. blue tooth headsets and good chairs/ computers.

Cons

It's very corporate now. Sometimes there is mandatory overtime and sometimes they will micromanage you. Often you will be very bored in a meeting where they give you about as much info that is real as the news gives the masses--fractional; then they'll demand questions, which are never answered. I do think it's that way most places and I do not feel they're terrible for doing so, but the boredom level is just off the charts for these maybe monthly sessions.

2.0
Oct 30, 2014

Think twice before coming here

Recommend
CEO approval
Business Outlook

Pros

Free bagels,gym, good Christmas party, good coworkers and good products.

Cons

Huge changes made without caring about the employees and now the best people are leaving. This place has no problem making people feel like a number. They keep adding new things that make it harder and harder to make money.They talk all about job opportunities but beware that those only go to buddies or brown noses.

1.0
Oct 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Interesting product. You will learn a lot about legal filings and processes. Good information for anyone to have. Marketplace for food, some food subsidized (but way over-priced, so "subsidized" means paying a little above gas station prices for snacks and drinks), and there is a gym there for any workout types.

Cons

LegalZoom used to be a great place to work. It is now anything but. The company sold controlling stake to Permira, which has turned the company into an assembly line. You will be micromanaged to no end, given an unrealistic workload, and not compensated for your effort. Capped commission, a labyrinthian "points structure" to determine bonus, and a team of "quality assurance" agents (many with little or no sales experience) that "judge" the "quality" of your call, and their subjective and convoluted rubric for "quality" will determine half of your compensation. And closing a sale has no bearing on the "quality" or "success" of the sales call. When you close your sales, enjoy an incompetent and inconsistent fulfillment/"customer care" team that will inevitably fail to fulfill their end, which will lead to customers calling YOU back to complain. Rather than spending time on your actual job (SELLING), you will have to apologize and cover for others. LegalZoom's services and pricing structures are pure madness. The number of disclaimers due to certain subscriptions buried into the offerings, the number of "line item" charges and rules for cancellation to explain, and the incoherent overlap of product offerings means any customer calling CANNOT get an honest price quote without a 6-7 minute lecture. A large amount of calls are people just wanting an honest, quick estimate of what to expect. You will not be able to deliver this, and it ticks a LOT of people off. The work experience is an absolute grindhouse. Get ready to be micromanaged and monitored to no end. I could go on, but I tire of this. If you are desperate, then go for it. If you have real experience and talent (or self-respect) do not waste your time.

Viewing 835 - 837 of 914 Reviews

Glassdoor has 961 LegalZoom reviews submitted anonymously by LegalZoom employees. Read employee reviews and ratings on Glassdoor to decide if LegalZoom is right for you.