LifeStance Health reviews

Had to pay for our own work equipment in order to work from home (which we were mandated to do). Did not provide any take home work equipment or any sort of compensation for those that needed to purchase additional equipment for work (i.e. laptop, phone, desk, etc.). Due to severe understaffing in other departments, my team was left "holding up the fort" and playing catch up on tasks that were months behind due to understaffing and negligence in these other depts. With one team manning 3 departments, we were told no to any type of pay raise or compensation. HR specifically is not in it to help administration - only upper management. Very little support, communication or honesty from upper management and HR.

I honestly don’t even know where to begin. Lifestance misled me through the entire hiring process. I have now spoken to many colleagues who had the exact same experience. Late cancel / no shows are sold as being paid but what you don’t learn until later, is that they are paid once the patient chooses to pay it. Insurance and benefits are deplorable. I have serious health issues so opted for the most expensive PPO option and my previous minimal marketplace HMO coverage was honestly significantly better which says a lot. The reception staff is pleasant but pretty underwhelming and incapable, many errors on their end that have a huge impact on provider pay. Lots of talk without follow through. It’s very clear that LifeStance is not patient centered but solely concerned with dollar signs. The provider/LS split is completely unjust especially considering how little support they actually provide.