Lionbridge reviews

- They heavily rely on excel sheets rather reliable systems to track jobs - No documentation to standard processes. It’s all in people minds - it’s very hard to navigate the org maze and know who is responsible for what - Automation is broken in some accounts and people are doing extensive manual work - shuffling employees from one account to another like chess pieces - Employing people overseas with zero experience and expecting them to hit the ground up and running in no time - Relying on PMs to teach their new fellows basics of the industry - They keep adding people fill in experience or automation gaps - Training stack goes back to 2015-2016 - Majority won’t hold responsibility in cases of escalation and throw the ball at someone else’s court - Team management is not centralized; a team of 4 serving one account can be reporting to 4 diff managers with conflict of interests - PMs are handling financial tasks beyond project delivery point. Chasing clients for Pos, invoicing, pre-billing, issuing credit notes ..etc - Old technology stack with manual work involved still

The tech stack is old and in desperate need of replacement, but it keeps getting patched rather than being thrown out. All the “simplification” efforts are doing nothing but taking work off of one team’s plate and passing it to another team’s plate. They (and the tech stack in general) require complex training, which seems to be the opposite of what “simplification” should involve. And none of the simplification efforts apply to production teams working in third-party systems as required by clients.