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      London Computer Systems

      Engaged Employer

      London Computer Systems reviews

      4.1

      84% would recommend to a friend

      (138 total reviews)

      David Hegemann

      93% approve of CEO

      83% positive business outlook

      Ratings by category

      4.5

      Culture & values

      4.5

      Diversity & inclusion

      4.2

      Work/Life balance

      4.0

      Career opportunities

      3.9

      Senior management

      3.3

      Compensation and benefits

      London Computer Systems has an employee rating of 4.1 out of 5 stars, based on 138 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The London Computer Systems employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      138 reviews
      3.0
      Nov 30, 2016

      Good Company, Stressful Position

      Product support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      This position was a great starting position in the company which can eventually lead you to numerous other opportunities. The company is growing at a healthy rate and so many new positions are being created and filled at LCS as they grow. The training program for Product Support is 8 weeks but you will constantly be learning even after your training is over. Management is very helpful and they are invested in the companies success. The CEO is a very respectable man who shows his appreciation and dedication to his employees in numerous ways. You will definitely feel secure with the company and be surrounded by some really good people.

      Cons

      The position can be very stressful at times. Not because of the customers on the phone, but because of the type of problems you will be dealing with. The software is very large and it is impossible to become an expert. At times I felt unfit to give people the help they need. There is also stress coming from management and the judgement of your performance. It seemed like all that mattered was the number of tickets you closed and if you weren't meeting the quota, you were less valuable.

      avatar
      London Computer Systems Response
      9y
      Thanks for your feedback! We always strive to provide the best training possible to our employees through our new hire training program as well as our ongoing training. Recently, we also implemented a new Professional Development program to provide more ongoing support and coaching to employees. As we continue to develop these types of programs, we will look for ways to involve all employees in discussions and feedback. We are so happy to have you as a member of the team!
      4.0
      Oct 31, 2016

      Quality Assurance Analyst

      Software quality assurance tester
      Recommend
      CEO approval
      Business Outlook

      Pros

      it is nice very comfortable environment very friendly people well organized cubicles spacious floor plans cool colorful

      Cons

      teams not divided properly training better needed more testers needed need basketball court need food court

      avatar
      London Computer Systems Response
      9y
      Thanks for your review, we are glad to have you as part of our team. We would love to hear more about your training and resources needs. Please feel free to stop by Human Resources to discuss more. Thanks!
      2.0
      Aug 15, 2016

      Poor Communication comes off as lack of interest from management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      LCS has a beautiful new building, The employees are mostly top notch, There is a very strong focus on the customer. Some departments get lot of face time and attention from their managers and their departments grow as the business does. The company has an active social committee run by the employees. The pay is good.

      Cons

      The managers are very secretive about well everything. Even when people quit they are asked not to say anything and a email goes out 1-2 days prior to the employees last day. If you have an idea, complaint, or a request you will not hear back from most of the managers about it. Several of the small departments get over looked. They are over worked, under staffed, and seem to go unnoticed. Combine that with the Secretive nature or just plain lack of communication with those teams and it makes it very hard for them to do their job to the best of their ability. It also makes it hard to keep a positive outlook since you have no way of knowing if relief or if anything is going to change. Long hours, Expect long hours in most departments. While there are deadlines as with any company. Many of the long hours are a direct result of poor planning on projects timing from the management, the work load vs staffing not lining up, or the lack of resources to improve processes resulting in inefficiency.

      avatar
      London Computer Systems Response
      9y
      Thank you for your thoughtful review. Since LCS has grown quickly it can be difficult to find qualified and trained employees to fill all roles within the organization. Last year we hired over 50 employees and recently we have implemented new programs that focus on increasing internal training and systems in order to put a larger focus on developing our current employees for future roles. Here at LCS communication is very important to us. Before making any type of announcement to all employees first we consider who the announcement might impact and have face to face conversations with each of those employees. While taking this approach may delay communication to others in the organization we feel that it's important to have appropriate conversations with those that are most impacted rather then rushing to make announcements to all employees.
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      ReviewsLondon Computer Systems reviews

      Glassdoor has 166 London Computer Systems reviews submitted anonymously by London Computer Systems employees. Read employee reviews and ratings on Glassdoor to decide if London Computer Systems is right for you.