LoopNet reviews about "pay"

Now that LN has been bought out things have drastically gone down hill- particularly in the Client Services and sales departments ( the heart of the company) Even before the take over ( I say take over because the new co is literally sucking the life and culture out of what use to be a decent place) The mgmt in the client service department was not great. It reeks of favoritism and fear. God help you if you get on their bad side or have any kind of opinion . The pay is meager and they throw a 1-3% raise at you once a year to get your hopes up and preach about the "opportunity to come"as well.( BTW - it never comes) Since they have been taken over there is even less hope. Those same horrible managers are on edge since their jobs are now in jeopardy and they micromanage to the point of almost giving you an anxiety attack. Your questioned about EVERYTHING including using the restroom during peak business hours ( I am not kidding) and to top it off no one speaks up or goes to HR because they are afraid of their managers. Day to day-You are logged into a queue where you take back to back calls of clients ranging from literally teaching them how to turn on the computer to adding a listing. In this role you are made to feel like you must assist the client so fast to get to the next one you not only frustrates you but the clients as well. Management makes this worse by sending you IM's asking what is taking so long... It is like they do not even remember what its like to do the job.. Oh and if your SUPER busy- don't expect them to log in and help take calls to help, they send most of their calls to VM anyway... And that is if they are even present.. Some of them get to work from home 90% of the year... At the end of the day you feel used up and under appreciated in the client service department and that is the upside if your a favorite"- which is blatantly obvious who they like and who they hate ( yes hate). Sales department is not doing much better - but the "review from a top performer" covers that pretty well- so make sure to read that if you are going into sales there.

However, recently Costar bought Loopnet out. Since that time, things have really tanked. Other sales reps are a lot of times not 100% clear with the length of term that they are selling and will sneak in the fact that users are signing up for an annual contract. As long as you are a top performer, it seems like mid level management will turn a deaf ear to these tactics. Most of the con comes from the way the senior management treats employees. Back in January, a handful of employees were laid off with no warning whatsoever, even though they had hit their goal the previous months before. When asked for an explanation, the only answer received was "performance issue." Last week, we encountered a price increase with no warning to the sales reps whatsoever. The price of the service has doubled in the last 6 months even though the service has plateaued. Furthermore, the management gives us absolutely no edge to sell over the online price. In fact, there are some services that are less expensive online than through the sales team. No wonder people are lying...they have to manipulate the service in order to get credit for their sales. While I enjoyed my time at Loopnet prior to the merger, Costar is the big bully at the playground. They are corporate, cutthroat, and not a company you will enjoy. There are better companies to work for out there.

If one of your customers that you have been working on for any amount of time signs up online instead of over the phone with you, you will get no credit and this happens a lot. You also have to tag all of your leads once every 30 days or another rep might get the sale or if the client calls in to sign up you will get nothing. If a client has a duplicate (two) account the first person to call them gets the credit not matter who did the work or what account gets upgraded. They do not want you chasing/closing big deals or working with any customers who are already premium members. You can not upgrade/up-sell current members to better products.The system is also designed to reward the top reps with inbound sales calls as well as better leads. But if everyone got the best leads and inbound phone calls there would not be enough to go around so they keep the quotas high and the door revolving. They also do not give you any discounts to sell with, you pitch the same price that your customer sees on the website. The system also strongly resists change. The pay is not very good even if you are a top 10. Real young atmosphere - lot's of egos, gossip, drama. Upper management will lie about all the future opportunities and dangle carrots in front of you when nothing is ever going to present itself. There is not much of a career path, you do not want to be there long enough to get to Senior Territory Manager. You have to clock in and clock out or risk losing any incentive pay outs. They will teach you to be agressive, talk to the decision makers, make them feel uncomfortable, and go for the hard sale, but you run the risk of getting in trouble for doing any of these things. Once you finish sales training you will not have much support after that, they kind of throw you to the wolves and it is up to you to succeed or not.

Horrible Pay, even if you are hitting goal. Revolving door, they really don't care if you make it or not, they have about 5-10 new hires every month!