Lucidworks reviews

3.6

69% would recommend to a friend

(137 total reviews)

Michael Sinoway

79% approve of CEO

65% positive business outlook

Lucidworks has an employee rating of 3.6 out of 5 stars, based on 137 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lucidworks employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

137 reviews
1.0
May 5, 2020

Hostile Work Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Generous expense policy & benefits - A few honest and smart individuals

Cons

Leadership - Leadership lacks the experience to build a long-term strategy and vision (excited by shiny objects, millions wasted on failed programs) - Leadership is focused on displaying a positive image and buries issues - Silence is the preferred communication method when tough questions are asked to the leadership (creates tremendous frustration across the company) Culture - The company has no interest in anyone being successful (most are set up to fail as they do not get any support; those that do not fall in line are laid off) - Cannot attract talent (leadership approaches individuals and requests they write positive reviews online) - Small set of protected individuals that are infallible and are just collecting paychecks (abusing their positions, threatening to quit when issues are raised) Product - Absolutely no forethought put into the impact of any changes (forcing migration on customers to an unstable platform, product development without any market research) - The product team avoids collecting or leveraging any field/customer feedback pre and post launches (they instead focus on pushing any execution challenges back to the field team to handle alone) - Attempt to re-platform resulted in a failed launch (no documentation, best practices, path to upgrade/migrate, etc.) at the hands of a naive team with no previous experience (leadership refused to hire or consult outside experts) - Roadmap is drip-fed across Slack and left up to the field to deliver to customers Summary - Hope is an undiscovered disappointment

1.0
Nov 11, 2018

Unpredictable and not enough stability

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A decent company with a well-poised product. They've found their niche in the search market, and are hugely capitalizing on their offering.

Cons

Think they hit the yearly revenue target in a quarter, got $50 million in venture capital investments, and then went ahead and laid off a large batch of employees !! I don't understand how this benefits the company. Doesn't sound like a good omen for the future, to be honest. Maybe too much reliance on remote or off-shore employees.

1.0
Jun 25, 2020

Fake Company

Recommend
CEO approval
Business Outlook

Pros

Small handful of thoughtful collaborators

Cons

Lucidworks has all the signs of a fake "pump and dump" company: - CEO spouts baseless inflated revenue numbers to the press - C suite is a revolving door of people making classic "buy time" moves (e.g., pointless reorg'ing and initiative reshuffling) - Product and Engineering are shell organizations that doesn't listen to field needs - Lucidworks went from consulting company to "product" company, but the product is apparently little more than a consulting accelerator so there's no scaling to hit numbers - Customers are extremely unhappy; large logos where there's more money and jobs on the line are particularly messy, to the point of legal messes - I can't hit my number given the current state of affairs, nor can any other rep

Viewing 4 - 6 of 137 Reviews

Glassdoor has 147 Lucidworks reviews submitted anonymously by Lucidworks employees. Read employee reviews and ratings on Glassdoor to decide if Lucidworks is right for you.