Too much CS/PS BS and not enough Engineering and Product Management
Pros
Evolving from an on-premises offering to the cloud; new focus is on building features that add value instead of unnecessary plumbing Strong product architecture and vision Opportunities to gain hands-on experience with cloud platforms, Kubernetes, microservices, ML modeling, search, and big data Product management has been weak, if not outright incompetent for the past several years; new head of product is bringing in fresh, technical PMs to address product short-comings
Cons
PS consultants lack basic cloud knowledge & skills and prefer whining about change instead of improving their craft Product has too many rough edges, especially in the UI and docs, but leadership is not investing in fixing these issues Bloated Customer success org filled with non-technical people that are in over their head on basic technical concepts; they are glorified meeting schedulers that panic over every issue, there's no buffer between these panicked CS people and the engineering org Product is built on Solr Cloud which is too unstable at scale; company needs to either invest heavily in making Solr more robust or build a better solution for the cloud. The Solr team seems clueless about these issues.
