Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,415 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 688 reviews)); "Good work life balance and flexible" ((in 624 reviews)); "The pay is good and the product line is broad" ((in 471 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 446 reviews)); "Good culture and down to earth coworkers" ((in 186 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 390 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "Lots of layoffs and re" ((in 144 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "low salary and non timely promotions" ((in 134 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What Lumen locations have received the highest employee ratings?

Southfield , Kissimmee , Scottsdale , Boulder , Norcross , Tucson , Jersey City , San Antonio , Ashburn , Irvine

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Apr 8, 2026

Great job

Lead product manager

Recommend

CEO approval

Business Outlook

Pros

Fully remote, good pay and benefits, flexible schedule, great work life balance

Cons

Changing industry landscape, affected by lay offs

Lumen Response

2mo

Thank you for sharing your thoughts. Because of feedback like yours, we get better every day. We're sorry to read that you have had negative experiences with the changing industry landscape due to layoffs. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our agile working model, compensation practices, benefits, and work-life balance. We are committed to ensuring that we can all succeed together. Thank you again for your feedback. We truly wish you the best of luck!

4.0

Apr 4, 2026

Remote work and collaboration

Sr. communications consultant

Recommend

CEO approval

Business Outlook

Pros

remote work and collaborative environment

Cons

high turnover and moving goal requirements

Lumen Response

2mo

Thank you for taking the time to write a review. We value your input. We recognize your experience with turnover and goal requirements. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We hope that you continue to enjoy our agile working model and collaborative environment. Best of luck to you in your career. We're happy to have you on the team!

4.0

Apr 1, 2026

Company Transition

Lead project manager

Recommend

CEO approval

Business Outlook

Pros

All roles at Lumen are fully remote, offering flexibility to work from anywhere in the U.S. With the right approvals, team members can also work internationally for short periods.

Cons

The company is in an exciting transition period, so change happens often. It’s a great environment for people who enjoy learning, adapting, and jumping into new opportunities as they come.

Lumen Response

2mo

Thank you for your insight into working at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's people like you who help us succeed together. We're happy to know that you value our agile working model and environment for change and opportunity. Regarding your comment about communication, it's indeed important to navigate transitions productively. We believe in helping everyone to reach their full potential. Thank you again for your feedback. We're glad to have you on board with us!

Viewing 31 - 33 of 7,766 Reviews

Jobs at Lumen

Media Relations Senior Manager

Network Infrastructure Communication Manager

Account Manager I - Wholesale

Senior Director- Chief of Staff

Lumen

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