Lumen reviews

3.4

57% would recommend to a friend

(7,791 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Feb 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Hybrid work culture is appreciated.

Cons

No promotions internally for experienced employees.

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Lumen Response
1y
Thank you for sharing your thoughts. We're so glad to have your feedback on promotions. This will help us more clearly take any necessary action. Thank you for all that you do at Lumen !
1.0
Feb 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Competitive salary and good benefits.

Cons

Lack of integration of networks despite managements unfulfilled commitments to integrate them. Complicated internal systems lead to employee frustration and poor customer experience. Hiring practices need review to ensure employees receive what they were committed to. Poor morale due to constant layoffs and bad customer service (not related to employees).

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Lumen Response
1y
Thank you for sharing your feedback with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.
4.0
Feb 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits and work life balance

Cons

Always changing direction and rules

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Lumen Response
1y
Thank you for taking the time to write a review. We value your input. We hope that you continue to enjoy the work benefits. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.
Viewing 388 - 390 of 7,791 Reviews

Glassdoor has 8,440 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.