Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,449 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 56% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

56% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 686 reviews)); "Good Work Life Balance and WFH" ((in 615 reviews)); "The pay is good and the product line is broad" ((in 482 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 456 reviews)); "good culture and feels like a team" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 390 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 142 reviews)); "Poor upper management and stressful" ((in 124 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

56% would recommend to a friend

(7,800 total reviews)

Kate Johnson

68% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Nov 5, 2024

Okay Company

Network implementation engineer

Recommend

CEO approval

Business Outlook

Pros

Manager is good. Company is headed in a good direction.

Cons

Upper Management is disconnected from ground level workers. Bleeds talent profusely.

Lumen Response

1y

Thank you for taking the time to write a review. Regarding your comment about upper management, this will help us more clearly take any necessary action. We're glad you're enjoying the work culture at Lumen. We're glad to have you on board with us!

4.0

Nov 5, 2024

Generally good, but depends on your priorities

Data consultant

Recommend

CEO approval

Business Outlook

Pros

Decent work-life balance, good leave policy and work from home policy

Cons

salaries relatively low and low growth

Lumen Response

1y

Thank you for sharing your thoughts. We need feedback to learn about how we can improve. Great to hear that you enjoyed the work culture and benefits. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We wish you all the best as you continue with your career.

3.0

Nov 4, 2024

n/a

Db ii

Recommend

CEO approval

Business Outlook

Pros

Career Growth Opportunities: Lumen is a large company with multiple departments and career paths, which provides opportunities for internal movement, skill development, and promotions, especially in customer support, IT, and management roles.

Cons

Lumen has gone through several restructuring phases, which can sometimes lead to job uncertainty, changes in management, and shifting priorities that can affect employee morale.

Lumen Response

1y

Thank you for sharing your thoughts. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Great to hear that you enjoyed the career growth opportunities. We truly wish you the best of luck!

Viewing 511 - 513 of 7,800 Reviews

Jobs at Lumen

Manager Network Operations

Senior Communications Consultant

Business Intelligence Analyst

Project Manager and Planner

Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Okay Company

Generally good, but depends on your priorities

n/a

Jobs at Lumen

Lumen reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Lumen reviews FAQs

Jobs at Lumen