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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,788 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Jul 22, 2012

      Good place to work but could be better

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Fortune 500 company, 3rd Largest Telecommunications Company in the United States - Senior Leadership has positioned the company for future growth through acquistions

      Cons

      - Benefits have risen considerably over past couple of years - Pay seems to be below industry standard - Most jobs are being transported down the HQ in Monroe, LA. This place is not a good location, facility is nice but the CTL HQ is the ONLY thing going for the area. - Current promotions are now capped. If you are in a job making 50k a year and get a Director level job they are not paying director level money instead only giving a 10% increase overall

      1.0
      Jul 21, 2012

      Small Company Mentality

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Qwest employees inherited by CenturyLink are amazing (those that haven't already left)

      Cons

      This is decidedly a small-company masquerading as a large corporation. There appears to be no real market plan and leadership is completely befuddled by the very large company they acquired. This is a very flat organization, so upward mobility is very limited. Salaries are much lower (15%) than like-sized technology companies and benefits are worse and more expensive. There is no career-pathing or planning-- and continuing education (at least in my department) was believed to be a "waste of time and money." Telecommuting was outlawed in my department and the Director who was put in place after the re-org had no background in our discipline-- and made no attempt to learn anything about it. Management in my department made no effort to communicate with employees during a very difficult re-org-- and in fact was/is mostly absent-- in my final 3.5 months with the company, my manager met with me 1 time to discuss my projects.

      3.0
      Jul 18, 2012

      Overall a good experience. Good pay. Recent changes have sparked a desire to look for other employeement opportunities.

      Strategic account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is in a growth mode. Recent acquisitions of Qwest and Savvis add to the large business and Enterprise sales segment.

      Cons

      Recent acquisitions have caused confusion within the sales force. Competition between new business units has created disruption with customers/clients. Clear communication and strategy from leadership is lacking.

      Viewing 7516 - 7518 of 7,788 Reviews
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