Lumen reviews

Hard core sales objectives. Hit 90% every month or your out the door. The strictest attendance policy I've ever seen. 5 tardies within a year and your canned. Also taking a day off doesn't exist unless you have paid time off and also there is availability to take day off. Constant rumors of possible shutdown of Salt Lake location. No clear idea where the company is heading or what the company vision is. As more and more people use cell phones, land line usage continues to drop. This could be the very reason why CenturyLink doesn't make it long term. Long term future is bleak. Management suggests that selling is more important than customer service. Customers are treated the same way the employees are. Employees dodge spending too much time with customers to resolve their problem because of the constant worry of hitting sales objectives.

Describe job as one where they give you a base of accounts & you're to build--base of accounts were non-existent. Didn't receive existing customers until 3 months into job & then they were ones that we had just lost business to or never could win over. Mgr also was breaking into my accounts even after they were defined to systems as mine. Worked 3 huge opportunities but they wouldn't close in early enough time for me to keep job--competitor always offering huge bonuses for business to stay with them. Went into the office every day & worked 8-10 hours per day either calling on customers or going out to meet customers--very hard to get them to allow without prior relationship.