Lumen reviews

3.4

57% would recommend to a friend

(7,782 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
2.0
May 3, 2011
Recommend
CEO approval
Business Outlook

Pros

There were some good people that I met along the way. Employee's are able to make a difference with the customer. In the last few years, many ineffective employees were let go (many were good old boys). Finally, the company started to offer proper high speed internet to many locations.

Cons

The lack of accountability lowered moral and productivity. This created an environment where good workers were punished and poor/sloppy workers were not. Database and workforce software upgrades were poorly designed and impliemented. It usually seemed like they were implemented too early and were done in haste in order to meet a deadline.

4.0
Apr 19, 2011
Recommend
CEO approval
Business Outlook

Pros

They are honest, direct, and willing to go the extra mile to help the workers move forward in they roles.

Cons

They are honest, more direct, and willing to go the extra mile to help the workers move forward in they roles.

4.0
Apr 11, 2011
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits, potential for growth and advancement is there for those who want to work hard and put in the extra effort.

Cons

Overloaded and understaffed. Headcount reductions over the past few years have cut too deep where much of the work is not getting done the way it should be. Work/Life is way out of balance

Viewing 7666 - 7668 of 7,782 Reviews

Glassdoor has 8,432 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.