Lumen reviews

3.4

58% would recommend to a friend

(7,770 total reviews)
avatar

Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,770 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Jan 7, 2026

Not bad but lots of change

Recommend
CEO approval
Business Outlook

Pros

The job is pretty simple but monotonous

Cons

Lots of change Leadership out of the loop Layoffs

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Lumen Response
4mo
Thank you for taking the time to write a review. We appreciate your feedback. We're disappointed to hear about your experience. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're always looking to have an open mind and a commitment to learning. Seeing challenges, failures and change as opportunities for growth. Thank you again for your feedback, we're happy to have you on the team.
4.0
Jan 6, 2026

Lumen Analyst

Recommend
CEO approval
Business Outlook

Pros

-flexibility, work/life balance -friendly teams

Cons

-disorganization at senior leadership level -lack of communication between teams

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Lumen Response
5mo
Thank you for sharing your thoughts, we appreciate your feedback to help us improve. We're sorry to hear that you felt disorganization from leadership and a lack of communication between teams. Being vulnerable, promoting authenticity, and empowering others to fully demonstrate trust can be challenging. We're glad to hear that you value our work/life balance practices and friendly community! Thank you for all that you do at Lumen.
5.0
Jan 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Work Life Balance Opportunities for promotions, skill development, and learning new technologies.

Cons

Growth opportunities may vary depending on the department.

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Lumen Response
5mo
Thank you for your insight into working at Lumen. We want to hear from people like you to learn how we can do better. We recognize your experience with growth opportunities. We're always looking to help everyone reach their full potential, and understand that it can be challenging. We're glad to learn that you took advantage of our work/life balance practices, opportunities for promotion, skill development, and commitment to learning. Thank you again for your feedback, best of luck to you in your career!
Viewing 88 - 90 of 7,770 Reviews

Glassdoor has 8,419 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.