Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,419 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 682 reviews)); "Good work life balance and flexible" ((in 624 reviews)); "The pay is good and the product line is broad" ((in 462 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 419 reviews)); "Good culture and down to earth coworkers" ((in 184 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 395 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 160 reviews)); "Lots of layoffs and re" ((in 157 reviews)); "low salary and non timely promotions" ((in 135 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 134 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Omaha , Dallas , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

58% would recommend to a friend

(7,770 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,770 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Jan 12, 2026

Look for a different company

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

You have the opportunity to learn about several different product sets

Cons

The products are almost always overpriced They are almost always behind the competition There is very little support Customer service is terrible

Lumen Response

4mo

Thank you for sharing your story with us. We want to hear from people like you to learn how we can do better. We're sorry to read that you have felt difficulties regarding our products, support system, and customer service. We hope you felt comfortable reaching out to your team to discuss these topics. We're committed to courage, so we thank you for boldly advocating an idea or opinion especially when it creates a sense of vulnerability. We're glad to learn that you took advantage of our opportunities to learn and grow. We believe in helping everyone to reach their full potential. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for your hard work.

4.0

Jan 10, 2026

Great workplace!

Account director ii

Recommend

CEO approval

Business Outlook

Pros

Run your own business with provided sales framework and training. Travel allowed.

Cons

Constant turnover frontline through leadership roles.

Lumen Response

4mo

Thank you for sharing your experience with us. We want to hear from people like you to learn how we can do better. We recognize that change can be challenging. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Great to hear that you have enjoyed your work structure and work life balance. Thank you again for your feedback, we're glad to have you on board with us!

2.0

Jan 8, 2026

LOTS of system/admin work

Account manager

Recommend

CEO approval

Business Outlook

Pros

GREAT Boss. Solid Teammates Benefits Work schedule flexibility

Cons

TOO many systems to master Ridiculous quotas CONSTANT change (leadership, territory, leadership)

Lumen Response

4mo

Thank you for your insight into working at Lumen. We're determined to get better every day, so we value your feedback about change and trust. We recognize that change can be challenging. We are dedicated to showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. We're glad to hear that you enjoy your team, benefits, and work life balance. Thank you again for your feedback, we're glad to have you on board with us.

Viewing 85 - 87 of 7,770 Reviews

Jobs at Lumen

Senior Lead ServiceNow Administrator

Project Manager and Planner

Network Inventory GIS Engineer

Senior Lead Permitting Manager

Lumen

Lumen reviews

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Look for a different company

Great workplace!

LOTS of system/admin work

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