Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,432 reviews left anonymously by employees. This rating has been stable over the past 12 months. 57% of employees would recommend working at Lumen to a friend and 48% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 685 reviews)); "Schedule is flexible and good for work/life balance" ((in 614 reviews)); "The pay is good and the product line is broad" ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 438 reviews)); "Flexible wk schedule and work from home is good" ((in 172 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 378 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 162 reviews)); "Lots of layoffs and re" ((in 155 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Omaha , Dallas , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

57% would recommend to a friend

(7,782 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews

4.0

Nov 19, 2025

Good intro job

Sales supoort

Recommend

CEO approval

Business Outlook

Pros

Great support team & learning and growth potential

Cons

Hard to dive into different sectors of the company or market just with this role

Lumen Response

6mo

Thank you for sharing your feedback with us. We want to hear from people like you to learn how we can do better. Diving into different sectors can definitely be challenging. We believe in helping everyone to reach their full potential. We're glad to hear that you value our supportive team and growth opportunities. Thank you for the work you do with us!

5.0

Nov 16, 2025

Great and Professional Work From Home Community

Associate planning engineer

Recommend

CEO approval

Business Outlook

Pros

- work from home - great pay - helpful coworkers

Cons

- extremely steep learning curve

Lumen Response

7mo

Thank you for sharing your experience with us. We need feedback like yours to continue to make Lumen a great place to work. We're happy to know that you value our hybrid model and community! Regarding your comment about learning, the learning curve can be challenging. We're committed to helping our leaders grow so that we can all succeed together. Thank you again for your feedback, we're happy to have you on the team!

3.0

Nov 15, 2025

Work Life Balance

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Monthly only four days employees need to visit office which helps employees contributing efficiently and mindfully to work.

Cons

no cons as per my working experience.

Lumen Response

7mo

Thank you for taking the time to write a review. We appreciate your feedback. We are glad to hear you have enjoyed our work life balance. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're happy to have you on the team!

Viewing 130 - 132 of 7,782 Reviews

Jobs at Lumen

Director of Data Governance

Finance Manager - Product Finance

Senior Lead Commercial Strategy

Lumen

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