Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,432 reviews left anonymously by employees. This rating has been stable over the past 12 months. 57% of employees would recommend working at Lumen to a friend and 48% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 660 reviews)); "Good Work Life Balance and WFH" ((in 614 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 483 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 431 reviews)); "We did have a good work from home program but it also has changed." ((in 162 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 396 reviews)); "Lots of layoffs and re" ((in 151 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 151 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Omaha , Dallas , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

57% would recommend to a friend

(7,782 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

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Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews

2.0

Nov 14, 2025

LOVED my job until I was blindly laid off

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Working remotely and being empowered to take lead on new processes. Other opportunities for training such as“Dare to Lead” and Microsoft Copilot, as well as other optional training.

Cons

Leadership doesn’t seem to follow what they’re teaching specific to practicing Transparency, Trust, and Respect. As of 10/30/25 many employees received a phone they were impacted by a reduction in workforce, effective immediately. I understand why there is a need to reduce headcount. But with no notice at all that a lay off was coming is a hard pill to swallow, especially as we’re approaching the holidays. In the past an email is sent asking if anyone has an interest in leaving. It seems these layoffs are the result of leadership over hiring and then laying of loyal employees (who have worked tireless hours without a raise). Meanwhile…. Leadership is getting there large annual compensation while some newly laid off former employees are struggling.

Lumen Response

6mo

Thank you for taking the time to write a review. We need feedback to learn about how we can improve. We're sorry to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you again for your feedback, we truly wish you the best of luck.

4.0

Nov 14, 2025

Good experience

Software development engineer intern

Recommend

CEO approval

Business Outlook

Pros

The training that they provided that was simply awesome.

Cons

The evaluation of candidate is not proper.

Lumen Response

7mo

Thank you for being open with us. We need feedback like yours to continue to make Lumen a great place to work. We're proud of our community and are glad to hear you found value in your training process! We wish you all the best with the next step in your career.

3.0

Nov 12, 2025

Good culture, low salary

Sr program operations manager

Recommend

CEO approval

Business Outlook

Pros

A lot of the people here are really great; very dedicated and supportive culture depending on the team. The people I worked with over many years were the best part of my experience at Lumen.

Cons

Leadership has been on a long cost cutting mission as they try to turn the company around. Performance and experience don’t count for much when they’re slashing headcount.

Lumen Response

7mo

Thank you for sharing your feedback with us. We value your input. Through collaboration with people like you, we're able to succeed together, and we're glad to hear that you enjoyed your experience with our supportive community. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you for all the years you spent with us!

Viewing 133 - 135 of 7,782 Reviews

Jobs at Lumen

Director of Data Governance

Finance Manager - Product Finance

Senior Lead Commercial Strategy

Lumen

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LOVED my job until I was blindly laid off

Good experience

Good culture, low salary

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