Lumen reviews

3.4

57% would recommend to a friend

(7,782 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
4.0
Oct 20, 2025

Change is Constant...

Recommend
CEO approval
Business Outlook

Pros

The company is evolving quickly. Be open to sudden pivots and look for ways to utilize AI. Innovation is promoted -- if you can come up with a usable patentable idea, you will get a patent. Senior Management has a clear focus on where it wants the company to be. Assets are strong and it seems to be turning the corner.

Cons

If you join a part of the org that is tied to "legacy" telecom, you'll likely be looking for work or working for another company. The company is all in on AI and that seems to be as important as the "Lumen8". Expect the company to be sold when the balance sheet and the stock price make sense to a purchaser -- probably just before they ring up a profit and have most of the debt reduced.

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Lumen Response
8mo
Thank you for sharing your thoughts, we appreciate your feedback to help us improve. Great to hear that you have found focus and assets to be clear and strong. Lumen's investment in our people is essential to our success, one of our strengths is the diversity of our people, and we are committed to fostering a diverse and inclusive culture. We wish you all the best as you continue on with your career, we're glad to have you on board with us.
4.0
Oct 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Offers tuition reimbursement and some semblance of career laddering.

Cons

It is difficult to "earn" pay increases. I was once told that if "Jesus walked on water I should learn how to freeze the water into ice" to get a merit increase. There are no cost of living increases. There remains a disparity in pay for men vs. women doing the same job.

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Lumen Response
8mo
Thank you for your transparency about your experience, we value your input and we're glad to hear that you enjoyed our tuition reimbursement and opportunity for growth. We believe in helping everyone to reach their full potential. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you for all the time you spent at Lumen, we truly wish you the best of luck.
5.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Excellent work life balance and family friendly

Cons

Not enough growth in the field tech position

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Lumen Response
8mo
Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about balance and growth. Lumen's investment in our people is essential to our success, we're so glad to have your feedback on your experience. Thank you again, we're happy to have you on the team.
Viewing 148 - 150 of 7,782 Reviews

Glassdoor has 8,432 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.