Lumen reviews

3.4

57% would recommend to a friend

(7,782 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Hybrid, leaves Just like most other companies provide out.

Cons

I have over 5 years of experience working in this company, and during this time, I have seen many issues that need to be addressed. One major problem is the lack of respect towards employees from Karnataka. If the managers are from other states, they tend to form exclusive groups and follow a favoritism culture. They openly talk badly about Karnataka and its people, which is very unprofessional and disrespectful. Middle managers are not competent at all; they lack the skills and knowledge needed to lead effectively. Instead of promoting deserving employees based on their contributions, they promote those who simply follow orders or are friends with the higher-ups. This creates a toxic work environment and hampers the company's growth. Most of the actual work is done by the employees, but the credit is always taken by reporting managers and senior directors who claim to have initiated everything alone. It feels like a cunning way to get promotions without real merit. The CEO should seriously consider the performance of middle managers in India. Many of them have been in the company for over 15 years but lack the necessary skills in AI and modern technologies. Even those with 10+ years of experience could do better without given proper training and opportunities. The company is struggling to adapt to AI and new digital trends, but instead of investing in innovation, it seems to be all show-off. It's high time to lay off ineffective middle managers and focus on promoting talented new employees and promote them to see their potentials and who have hands-on experience in AI and modern skills. Respect should also be shown to employees who have resigned, especially during their transition period, which is currently a terrible experience. Overall, the company needs a serious overhaul to move forward and create a healthy, respectful, and innovative work environment.

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're sorry to hear about your experience at Lumen. One of our core operating principles is teamwork, which means we care about understanding, respecting, and collaborating with others toward a common goal. We're sorry to hear that this hasn't been your experience so far. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. Our Dare to Lead program is available to associates from leadership to individual contributor. We really appreciate your feedback, thank you for all that you do at Lumen.
2.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Latest technologies with an opportunity to grow

Cons

Very bad management and no value for your work and contribution

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Lumen Response
7mo
Thank you for being open with us, we need feedback to learn about how we can improve. One of our core operating principles is teamwork, which means showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success, so we're sorry to hear that this hasn't been your experience so far. Great to hear that you have enjoyed our technology and growth opportunities. We're glad to have you on board with us.
4.0
Oct 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Really happy to be part of a company that values people and balance. Excellent work-life balance, great management, and a culture that encourages growth and collaboration. Proud to work here!

Cons

Haven’t observed any significant cons so far.

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Lumen Response
8mo
Thank you for your insight into working at Lumen! One of our core operating principles is teamwork, which means we care about committing to the team's collective success. People and balance is part of what makes Lumen a great place to work. We really appreciate your feedback, best of luck to you in your career.
Viewing 151 - 153 of 7,782 Reviews

Glassdoor has 8,432 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.