Lumen reviews

3.4

57% would recommend to a friend

(7,782 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
5.0
Oct 16, 2025
Recommend
CEO approval
Business Outlook

Pros

great culture huge support structure

Cons

Too large of a company, was often sluggish at change

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Lumen Response
8mo
Thank you for sharing your thoughts, we need feedback like yours to continue to make Lumen a great place to work. We're happy to know that you valued the support structure and culture at Lumen, we wish you all the best with the next step in your career.
3.0
Oct 16, 2025
Recommend
CEO approval
Business Outlook

Pros

In some departments, but not all, decent respect.

Cons

Lousy pay that doesn’t rise with inflation

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Lumen Response
8mo
Thank you for your insight into working at Lumen. We're determined to get better every day, so we value your feedback about compensation. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you again for your feedback and being part of the Lumen team.
1.0
Oct 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Lumen is mostly work from home, and the insurance is excellent. If you have a decent manager, the FTO works really well. There are some decent trainings available so you can find a job elsewhere.

Cons

You can hit every single thing they supposedly value in the "Lumen 8," but it won't matter. Reviews require most employees get "meets expectations," so any additional effort is wasted. There are no promotions EVER. Layoffs and restructuring are constant. They've adopted AI for as much as they can, so you will not have a human interaction with HR. Favoritism abounds, and if you are struggling to get responses from bad employees, nothing will be done except potentially retaliation if you've tried to talk to your manager about it. If you work hard, more work will be piled on you with no promotion or pay raise. Managers will steal your ideas, presenting them as their own.

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Lumen Response
7mo
Thank you for leaving an honest review, it's important to us that all members of the team feel valued, so we're sorry to hear about your experience. At Lumen, we ensure that everyone has access to the resources, opportunities, and support they need to succeed, we're sorry to hear that your experience has not reflected that. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. We really appreciate your feedback, thank you for the work you do with us.
Viewing 154 - 156 of 7,782 Reviews

Glassdoor has 8,432 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.